Sales Development Specialist Rwanda

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Main tasks and responsibilities

• Coordinating with stakeholders. Receive orders and RFQS, file and documents from clients related to the quotation request; cross-check the quotations with the inside sales or pricing group according to customer’s need.
• Coordinate all services with the various stakeholders (principal office, regional office EAF Cluster, supporting departments, subcontractors.
• Monitor the progress of all pending transactions/quotation on a daily basis.
• Represent the client’s interests to all stakeholders.
• Anticipation and follow up. Assess the Rwanda and Burundi import/export market to set a suitable marketing strategy.
• Be aware of the financial status of every active clients at all times
• Inform the client immediately of any change that must affected his/her shipments or business in general (e.g changes of pricing, changes on import/export procedures from Government’s authority) before accepting the business
• Follow up for payments of due invoice with the clients for all freight collect terms and local charges
• Report any complaints or claims immediately to General manager or to South Corridor Commercial manager which can lead to company into court cases or to potential loss on revenue
• Strategy Development and Planning. Suggest any marketing tool that can distinct us from competitor. Understand customers to identify other business opportunities to up sell or cross sell CMA CGM Products
• Providing marketing services. Scan the market through various sources like print media, internet, networking services and marketing intelligence in order to identify sales opportunities. Pursue project leads for eventual business development. Approach prospective customers via using various communication modes like telephone, making appointments and visiting potential customers in their office.
• Providing customer care services, Keeps the clients informed of the progress of pending quotation request, any consignments in transit. Analyzes his departmental work procedure from customers
• Maintain good relationship with customer, assist with overall business cycle (credit facilitation, post sales issues…)
• Plan for a periodic client visits to collect feedback from clients. Schedule weekly outside sales visits through LISA/CRM. Submit and register all sales activities into LISA/CRM that are schedule during the week.
• Reporting, prepare regular monthly sales reports and submit to General manager and copy to South Corridor Commercial Manager. Send informative client visit reports to the General manager. Prepare a weekly market intelligence which highlight major business activity when job was completed.
• Ensure accurate and complete data entry into LISA/CRM system and close any pending activity when job was completed.
• Negotiates rates with line/trade management on behalf of customer
• Proper and complete filing to minimize disputes and flow of booking process
• Working with other department e.g. booking to ensure rates are in place prior cargo possession
• Support financial mitigation customer or company disputes
• Perform any other duties that may from time to time be assigned by the immediate manager

   

  Skills and Qualification:

  • Understanding of CRM system and Microsoft office suit
  • Analytical skill to analyze the industry/ market
  • High integrity, self-driven and able to set own work schedule with rigorous deadline
  • Proven ability in effective people management and customer care.
  • Ability to initiate and complete assignment and to work under demanding circumstance with minimal supervision
  • Strong organization, supervisory, problem-solving, interpersonal, communication as well as team building and negotiation skills

Come along on CMA CGM’s adventure !