IT Service Operations and Support Professional Democratic Republic of Congo

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

MISSION

Under the responsability of the General manager, the IT professional will be in charge of the entire agencys network and IT infranstructure, ensuring compliance with groupe procedures regarding the proper functioning and security of the IT système and providing server maintenance, manage IP telephony, handle daily workstation management, and resolve application-related issues.

RESPONSABILITIES

In charge of the network system and IT infrastructure for three CMA CGM offices in the Democratic Republic of Congo, your responsibilities will include:

- Implementing the agency's IT system in accordance with CMA CGM IT policies;

- Ensuring the proper functioning of all the agency's IT tools;

- Developing a network user charter adapted to the local context;

- Assisting, advising, and training all agency users on the tools available to them;

- Configuring the network settings of the various workstations;

- Verifying network settings and diagnosing related issues;

- Managing network incidents with the support of Global Support or the IT Department;

- Ensuring the maintenance and monitoring of the IT infrastructure (servers, network equipment, UPS systems, air conditioning);

- Planning and organizing network resources, hardware, and software;

- Monitoring all IT-related service contracts and orders (Internet contract, network maintenance contract, copier, printer, and scanner contracts, etc.);

- Participating in the development of the IT budget in collaboration with the finance department;

- Performing any other related tasks within the IT department, as requested by the General Manager and the IT departement (RO);

- Informing the General Manager and the IT Regional manager of any anomalies or problems encountered in the local IT activities;

A thorough knowledge of network software and fluency in English, are essential for this position.

Come along on CMA CGM’s adventure !