Assistant Manager, Information Technology

In this role, you will be reporting to the IT Assistant Manager of Malaysia based in Bangsar and with a functional reporting based in Singapore.   

1. As an IT Service Operations and Support Professional, you will report to the IT Operations Lead and support daytoday IT operations, project delivery, and business engagement across all Malaysian offices. 

2. This role focuses on ensuring reliable IT services, continuous improvement, and effective collaboration with business stakeholders. The ideal candidate has a strong infrastructure and technology background, with basic business analysis skills, including the ability to develop simple automations and write functional specifications. 

3. You will help leverage technology to improve efficiency, support business needs, and contribute to the organization’s growth. 

Main Responsibilities: 

• Act as a Business Analyst to gather requirements, understand operational challenges, and translate business needs into effective IT solutions aligned with strategic objectives. 

• Serve as the primary liaison between IT and business units, ensuring clear and consistent communication with stakeholders. 

• Develop and maintain simple automation solutions to improve efficiency and productivity. 

• Prepare clear functional specifications, documentation, and basic solution designs. 

• Coordinate and support IT project execution, ensuring adherence to scope, timelines, and quality standards. 

• Maintain project documentation, track milestones, risks, and dependencies, and support IT reporting and governance activities. 

• Promote user adoption and support change management for new systems and tools. 

• Collaborate with crossfunctional teams to ensure smooth and timely delivery of IT initiatives. 

• Provide handson IT operations support, including troubleshooting, system monitoring, and enduser assistance. 

• Provide backup support during peak periods or team absences. 

• Contribute to the stability, efficiency, and responsiveness of IT services across supported locations. 

• Demonstrate working knowledge of the Information Security Management System (ISMS) and support compliance with ISMS policies within IT operations. 

• Travel as required to provide onsite support across 8 offices in Malaysia, primarily within the Klang Valley, and maintain flexibility to support operational and project needs across multiple sites. 

If you are someone with great adaptability and interpersonal skills, enjoy taking challenge with a  

diagnostic approach, this is the role for you! 

Minimum Requirements 

• Bachelor’s degree in IT, Computer Science, or a related field  

• 4–5 years of experience supporting change initiatives and user adoption  

• Strong business analysis skills with the ability to align IT solutions to business needs  

• Experience in intermediate/advanced IT support, system monitoring, and troubleshooting  

• Excellent communication skills in English (written and spoken)  

• Strong analytical, problemsolving, and collaboration skills  

• Knowledge of ISMS and commitment to security and compliance  

• Adaptable, resilient, and able to manage multiple priorities  

• Power Apps and Power BI skills are an added advantage