Customer Service Apprentice (Level 3)

ABOUT US | WHO ARE CMA CGM?

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs 160.000 people worldwide.

WHAT DOES IT MEAN TO WORK AT CMA CGM?

At CMA CGM Group, we move the world and ideas forward. And our 160,000 people move with us. Across oceans, through the air, and along global supply chains, careers here are shaped by motion, growth, and collective momentum.

Our promise to you, is that we offer a workplace where people broaden their horizons, embrace challenges, develop new skills, and make a real impact.

Because when the world is in motion, so are our careers.

OUR APPRENTICESHIP OPPORTUNITY – CUSTOMER SERVICE SPECIALIST (LEVEL 3)

Designed for individuals seeking to develop their skills and take the first step in building a career that is focused on delivering high-quality customer experiences within the shipping and logistics industry.

Through a unique combination of practical experience, structured learning and dedicated support from experienced colleagues and Managers, you will achieve a recognised Customer Service qualification (Level 3), whilst developing the knowledge and expertise needed to manage and resolve complex customer queries, enhance customer experiences, and contribute to the continued success of CMA CGM.

Throughout your apprenticeship. you will develop key skills in communication, problem-solving, and relationship-building, all whilst gaining a deeper understanding of customer needs and CMA CGM’s business objectives.

YOUR ROLE – WHAT WILL YOU BE DOING DAY TO DAY?

This role gives you hands‑on experience in customer service and logistics.
You’ll support our customers by phone and email, whist learning how we deliver a great customer experience.
You’ll work with different teams throughout the Customer Care function to solve problems, update systems, and keep shipments on track.
You’ll also learn about import/export processes, handle basic cases with guidance, and help improve how the team works.
It’s a great opportunity to build confidence, communication skills, and real-world business experience.

WHERE WILL YOU BE BASED?

You will be based CMA CGM UK’s HQ, located in Liverpool City Centre (Princes Dock).

HOW LONG DOES IT TAKE?

The apprenticeship will take approximately 18 months to complete from the date you join CMA CGM, subject to achievement of key milestones throughout the programme.
You will join us in September 2026, on a fixed-term contract initially to cover the full duration of your apprenticeship.

PROFESSIONAL RECOGNITION

Completion of this apprenticeship, you will be eligible to join the Institute of Customer Service as an individual member, at Professional level.
Should you progress your customer service career path beyond your apprenticeship, you may be eligible for further professional membership, including management.

WHAT ARE THE ENTRY REQUIREMENTS?

GCSEs at minimum of grade 4/C or above in English and Maths (or equivalent)
Demonstrable interest in building a career in Customer Service and/or the shipping & logistics industry (experience in these fields is not essential).
Able to use initiative and take ownership for your own performance
Excellent time management skills with the ability to balance coursework alongside the job
Excellent communication skills, with the willingness to learn and support the Customer Service team to deliver a timely and professional customer experience.
Ability to stay calm and professional, even when things get busy.
Willingness to build positive relationships with customers and colleagues.
Strong attention to detail and a desire to complete tasks accurately.
A team‑focused attitude and willingness to learn from others.
Familiarity with technology and relevant software packages, e.g. Microsoft Office (Excel, Outlook and Teams). Note that training will be provided on relevant systems to set you up for success.

WHAT DO WE OFFER TO OUR APPRENTICES?

£23,500 starting salary. Salary will increase in 6-monthly increments during your apprenticeship, subject to performance and key milestones being met.

Discretionary annual bonus
Enhanced pension scheme up to 15% total contribution
25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave
Life assurance x4
Private healthcare (BUPA) + Healthcare Cash plan, including an Employee Assistance Programme
Cycle to work scheme
Travel season ticket loans
Enhanced policies including Maternity & Paternity

WHEN SHOULD YOU APPLY?

We’d encourage you to submit your application as soon as possible. But please note, the final closing date for applications will be the Friday 27th March 2026.

CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees.

Our long-held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer's values and enhances employee engagement.

Join us and discover a world of opportunities!