Customer Service Clerk

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

Our operation team based in London, NW10, proudly supporting a prestigious client, is looking for a proactive and organised Customer Service Clerk where you will be a first point of contact for the customers, delivering exceptional service and support.

Due to the nature of the customer on site there will be a 3-month vetting process for the successful candidate before your start date.

This role will see you working Monday to Friday, 06:00-14:30.

WHAT ARE YOU GOING TO DO?

Reporting into Operations Manager you will accurately input delivery data into the appropriate systems, ensuring all information regarding supplier deliveries is correct and up to date. You will also ensure that booking slot details are communicated clearly to suppliers and strictly adhered to. You will maintain seamless communication with the operational team and provide timely updates on any amendments or specific customer requirements, enabling the team to work efficiently and meet service standards.

You will be able to build and maintain strong relationships with both suppliers and customers. You will be the first point of contact for resolving queries, addressing complaints, and handling any issues that may arise, always demonstrating professionalism and a customer-focused approach.

WHAT ARE WE LOOKING FOR?

Our ideal candidate will have previous customer service experience. You will have strong communication skills, an eye for detail, and the ability to thrive in a fast-paced environment. You will be highly organised, adaptable, and able to collaborate effectively with various stakeholders to ensure customer satisfaction and operational efficiency. You will be able to use MS Office based programs such as Outlook, Excel and Word.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates  in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for  every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status.
Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland.