Operations Analyst

CMA CGM | ABOUT US 

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

For our European Regional Office based in London, starting at the earliest date possible, we are looking for an: Operations Analyst. 

YOUR ROLE

To act as the Regional COO’s right hand in driving operational excellence, performance management and decision making across regional operations. Combining analytical acumen with effective communication you will play a central role in the successful delivery of our regional operations strategy. 

WHAT ARE YOU GOING TO DO?

• Develop and maintain effective reporting to enable daily, weekly, monthly, and quarterly performance management. Create and maintain a ‘Europe COO Dashboard’ to track performance on core objectives.
• Analysis of key performance indicators trends and consistently address performance to defined objectives. Proactively ensure ‘’early warning signs’’ are also quantified and flagged to decision makers.
• Continuously improve and develop models that can be deployed to identify actions and priorities. Coordinate with regional/global colleagues to adopt and share best practices.
• Collaborate on various regional projects and provide project management support to ensure that activities are completed on schedule.
• Develop and drive ‘seasonal contingency planning’ processes together with regional and head office colleagues to ensure operational continuity and limited disruption for clients.

WHO ARE WE LOOKING FOR?

• Knowledge of shipping, logistics or integrated transport services.
• Demonstrable experience in top-tier consulting, ideally with experience within logistics, shipping or supply-chain industries.
• Strong knowledge of data analysis, business intelligence and data visialisation software (e.g. Qliksense or similar).
• Strong inter-personal skills and ability to collaborate across cultures and organisational levels.
• Structured thinker, proactive problem-solver, deploys data to drive business outcomes.
• Advanced analytics, data visualization with proven ability to communicate at various levels.
• Fluency in English is required; other major European (French) language desirable.

KPIS/MEASURES/LIMITS OF AUTHORITY FOR ROLE:

• Europe Region OPEX (Operating Expenditure)
• Optimal Regional Terminal Performance (Productivity, Waiting Time)
• Schedule Reliability (Top Quartile in Sea-Intel)
• Decarbonization (Shore-Power Program)
• Business Transformation

WHAT DO WE OFFER? 

Not only do we offer a competitive salary, we also offer a generous benefits package including:

• 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave
• Discretionary annual bonus
• Enhanced pension scheme up to 15% total contribution
• Life assurance x4
• Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter
• Private healthcare (BUPA) + Healthcare Cash plan, including an Employee Assistance Programme
• Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille
• Hybrid Working
• Cycle to work scheme/ Season ticket loans
• Enhanced policies including Maternity & Paternity
• Employee recognition awards
• Considerable scope for personal and professional growth through the CMA CGM Academy

CMA CGM Group is proud to define itself as a family business built on strong human values.

• Excellence
• Exemplarity
• Imagination
• Boldness

CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees.

Our long-held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer's values and enhances employee engagement.

Join us and discover a world of opportunities!