Sales Effectiveness Manager

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

YOUR ROLE

This position reports to the Deputy General Manager, based in Luanda - Angola and will be responsible for developing and implementing strategies and initiatives aimed at enhancing the performance and efficiency of the sale team. Tehey focus on optimizing sales processes providing training and support and leveraging technology to drive revenue growth and achieve organizational sales objectives.

WHAT ARE GOING TO DO?

• Support Sales Manager' business decision by conducting and monitoring commercial strategy within department
• Monitor and follow up the sales team peformance
• Review and dispatch leads as per strategy defined at group level
• Review, accept or reject customer qualification exceptions, perform sistem maintenance
• Manage territories /assign BP to territories, partner codes, clean up)
• Monitor data in NOVA analytics to improve and ensure data qualidty (visits, calls, MID, leads, specific opportunities, contcats)
• Supports target seeting and ensures quality of targets from lines
• Train and monitor adoption of sales team on sales processes and sales tools
• Participate in sales projects launched by RO/HO
• Communicate to sales team on changes coming from RO CCO
• Ensure refresh trainings are regularly organized
• Spot On leader ambassador in the agency of the digitalize activities (if no cross sales)

WHO ARE WE LOOKING FOR?

• Bachelors or master’s degree in business administration, marketing, finance, economics or related field
• Strong knowledge in shipping (minimum 5 years of experience in liner shipping)
• At least 5 years’ experience in a senior management role preferred.
• Effective communication skills (ability to articulate various business scenarios with senior business leaders & middle management)
• Demonstration of professional demeanor, positive attitude, and ability to manage stress through challenging situations
• Muste be able to priorize work effectively and manage time efficiently
• Experience in project management, business process management, transformation, continuous improvement, digitalization, customer experience
• Excellent knowledge in shipping system all modules
• Understand group organization, processes & tools
• Knowledge of process improvement methodology, tools & techniques.
• Familiar with MS Outlook, MS Project or other project and time management software applications.
• Excellent analytical, presentation, follow up, decision-making, problem-solving, team-building, interpersonal, negotiation, conflict-management and time-management skills.
• Ability to respond e-mails and queries in timely and efficient manner.
• Excellent communication (verbal and written) skills to technical and non-technical audiences of various levels in the organization; ability to explain technical features to non-technical audiences and vice-versa. Ability to communicate and explain new or updated processes to Agencies and various audiences.
• Proven negotiation and conflict-management skills.
• English and Portuguese language proficiency at professional level is essential.

Please ensure you are familiar with the CMA CGM Corporate Internal Mobility guidelines