Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

// TEMPORARY CONTRACT //

YOUR ROLE

In the role of Project Manager within the Customer Care Transformation team, you will play a critical part in advancing business transformation initiatives. Your primary responsibilities will include overseeing strategic products or projects, designed to enhance the experiences of both our customers and end users.

WHAT ARE YOU GOING TO DO ?

Define project objectives, success criteria, and key performance indicators together with senior management.

Identify and manage project risks, issues, and dependencies, ensuring timely resolution and mitigation.

Facilitate effective communication and collaboration among project stakeholders, including executives, business units, and external partners.

Monitor and report on project progress, providing regular updates to stakeholders and ensuring alignment with business goals.

Drive continuous improvement by identifying opportunities for process optimization and efficiency gains.

Ensure projects are delivered on time, within scope, and within budget, while meeting quality standards.

Apply comprehensive knowledge of CMA CGM processes and systems (including LISA, LARA, C2A, and MyCS), as well as agency operations, to efficiently oversee and implement projects.

Management of products, project or a portfolio of projects, ensuring strategic alignment, successful and timely delivery.

WHO ARE WE LOOKING FOR ?

Bachelor's degree in a related field; Master's preferred.

Prior experience in a customer service or transformation focused role.

Strong analytical, project management, and strategic planning skills.

Strong team building, management and collaborative skills.

Knowledge and experience in CMA-CGM internal tools (NOVA, LARA, etc.) and processes.

Understanding of artificial intelligence operations and the capability to develop and incorporate AI solutions into routine tasks.
Company Commitment

We invite you to be part of our dynamic Customer Care Transformation Team, where collaboration, innovation, transformation and continuous improvement shape the future of our customer and employee experiences. Your role is instrumental

Come along on CMA CGM’s adventure !