Global eCommerce Senior Supervisor - CMA CGM Head Office

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Within the Digital Agency Department, you lead the dedicated entity accountable for CMA CGM's Inland Real-Time Visibility product line across the three intermodal modes of transport — rail, road and barge.

You take the product out of its European pilot phase and scale it worldwide. You own the full value chain end to end: acquisition of tracking data from inland suppliers, data completeness and quality, aggregation through the EAGLE platform, distribution across all customer-facing digital channels, customer and internal adoption, and the commercial and productivity benefits committed in the approved business case.

you build and lead the organisation, own the programme and run budget, hold the vendor portfolio, decide the deployment strategy, and are accountable in front of executive governance .

1. Strategy and business case ownership

• Define, own and arbitrate the global strategy for Inland Real-Time Visibility and its integration into the Digital Agency roadmap.
• Commit to the benefit trajectory defined with top Management, track its realization, and defend it in front of executive management at each gate.
• Decide the deployment sequence by region, transport mode and supplier, arbitrating between coverage, cost, data quality and time to market.
• Anticipate competitive moves on inland visibility (Hapag-Lloyd, ONE, ZIM, DSV, Schenker) and adjust the service positioning accordingly.

2. Organisation and people leadership

• Build, structure and lead the dedicated entity across Marseille and Portugal: recruitment, onboarding, objective setting, performance management, skills development and succession.
• Lead a distributed, multicultural and multi-site organisation, and secure the contribution of regional and functional resources that do not report hierarchically to the role.
• Define the target operating model of the entity and its interfaces with Regions, Agencies, ILS, Customer Service and IT.

3. Vendor, contract and investment governance

• Own the supplier portfolio end to end: define scope of work, drive commercial negotiation together with Procurement, contract, and hold suppliers accountable against SLAs on data completeness, data quality and latency.
• Own the programme and run budget: arbitrate investment trade-offs, control spend, produce the re-forecast, and secure funding renewal at each governance gate.
• Take the make-or-buy decisions on data acquisition capability and technology components.

4. Product, data and technology

• Own the roadmap of EAGLE, the internal tracking data aggregation platform: set priorities with IT and vendors, and arbitrate the backlog through the EAGLE Product Owner.
• Set and enforce the data quality framework: coverage KPIs (trackable and tracked volume), latency, collection and delivery address quality, and integrity of the referential (depot and terminal polygons). Trigger, staff and steer corrective plans.
• Secure the correct exposure of tracking data across all digital channels, in coordination with the relevant Product Owners (Web, Mobile, Professional Services, API).
• Drive the deployment of AI and agentic solutions (LLM-based agents) across the data acquisition chain and customer interaction, and assess their business case.

5. Service adoption and commercial enablement

• Own the vendor-side onboarding end to end: selection, sequencing and integration of inland transport suppliers into the tracking data chain, which conditions the coverage available to customers in each region.
• Own the adoptability of the service: tracking coverage, data quality and correct exposure across the digital channels, so that the service is usable by Corporate and Elite customers. Be accountable for the delivery of these conditions and for the resulting contribution to the benefit trajectory.
• Support the eCommerce adoption team, which owns the customer-facing commercial relationship: supply the value proposition, product content and enablement material, define the customer onboarding sequence from a product standpoint, and contribute to promotion campaigns (webinars, newsletters, agency enablement).
• Own the measurement of service performance and customer satisfaction (NPS, surveys), conducted in coordination with the adoption team, and convert the findings into roadmap and corrective decisions.

6. Transformation of the internal operating model

• Redesign and roll out the target internal processes across Agencies, ILS, Customer Service and Control Tower so that tracking automation converts into measurable productivity.
• Secure adoption of the new processes by regional and functional management through influence rather than hierarchical authority.
• Lead the adjacent initiatives connected to the product line (Control Tower, agentic customer interaction) and their integration into the overall service.

Internal — eCommerce and Digital Agency management; Regional and Agency management; ILS; Customer Service; IT; Procurement; Finance and Controlling; Product Owners (Web, Mobile, Professional Services, API); Control Tower; Data and Analytics teams.

External — Technology and data vendors; inland transport suppliers across rail, road and barge; Corporate and Elite customers; industry bodies and standards organisations where relevant.

Leadership and management experience — required

• Proven leadership of a multi-site and multi-country team, including remote and matrix management.
• Demonstrated ownership of a business case or P&L of several million euros, with personal accountability for benefit realisation, not only for delivery.
• Track record of leading a large-scale deployment or transformation programme across several regions within a complex, matrixed international organisation.
• Ability to build an organisation from a small core team: recruitment, structuring, capability building.

Functional and technical expertise — required

• Vendor and contract management: scope definition, commercial negotiation, SLA design, supplier performance management.
• Digital product management: roadmap ownership, backlog governance, steering of Product Owners.
• Data-driven operations: KPI framework design, data quality management, referential governance, BI and analytics (Qliksense or equivalent).
• Executive-level communication: able to build and defend a business case and a go / no-go recommendation in front of executive governance.
• Change management: proven ability to transform operating processes across support and operational functions.

Desirable

• Knowledge of inland and intermodal transport operations (rail, road, barge) and of container shipping customer processes.
• Practical exposure to AI and agentic tooling (LLM-based agents) applied to operations and customer service.
• Experience of working with shared service centres.

Experience, languages and tools

• Minimum of 15 years of professional experience, including at least 5 years in a management role with direct team and budget accountability.
• Fluent English and French, both written and spoken.
• Jira, Confluence, Qliksense, Microsoft Office.

Personal attributes

• Strong influencing skills and comfort operating without hierarchical authority across regions.
• Enthusiasm and credibility as an internal and external product advocate.
• Resilience and pragmatism in an environment where the capability is being built rather than operated.

This position is based in France, Marseille, CMA CGM Head Office.

Come along on CMA CGM's adventure!

Come along on CMA CGM’s adventure !