Group IT Service Operations and Support Specialist

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Under Network Operations Manager responsibility in IT Operations department, Network & Telecom Production Manager is in charge of Network Infrastructures/Solutions Production Management and Coordination. In this Context, he (she) is accountable of MRO activities for Network and Telecom domains.

RESPONSIBILITIES

For Network and Telecom domains:

• Incidents and Problems (including RCA), Service Requests, Alerts and Escalation Management
• Remediations and improvements implementation (Change Management)
• Quality and performance Supervision
• Capacity and Obsolescence Management
• Asset and CMDB Management
• Documentation Management

MISSIONS/ACTIVITIES

• Operational management of change activity
• Follow-up of actions plans and backlogs
• Coordination of crisis/escalation meetings and taskforces
• Management of Network Infrastructures/Solutions Lifecycle (EOS IN/OUT, Obsolescence, vulnerabilities, maintenance) and Capacity in coordination with Product owner
• Improve monitoring capabilities & automations
• Management of Services Catalog and New services Transfer-To-Operate activities (Monitoring/Alerting, Backup, Documentation, Operating Model)
• Attendance to Contract Governance and performance reviews – Follow-up of Continuous Improvement Plan

TECHNICAL ENVIRONMENT

• WAN and Interconnections: SD-WAN VeloCloud, IPSEC, GRE
• Telecom: AWS Direct Connect, ISP, black fibre
• LAN/WIFI (Switching/Routing/Segmentation): Cisco, Meraki, cisco ISE…
• Load-Balancing: F5 LTM, AWS ALB/NLB
• Filtering/VPN/IPS, WAF, DDOS Protection: Palo Alto, Checkpoint, Fortinet
• User Proxy and Remote Access: Zscaler ZIA and ZPA
• Monitoring, Alerting and Log Management: Icinga, prometeus, Grafana,, Kibana…
• Automation & Orchestration: Ansible, TerraForm, GitLab, Jenkins, ...
• Performance and CDN: Netscout, Dynatrace, Aternity, Zscaler ZDX…
• DDI: EfficientIP, Microsoft, F5, Route53
• UC: Microsoft Teams, Direct routing, SIP, H323, Audiocodes/Oracle SBC, ARM, OVOC, Cisco Call Manager,
• Contact Center: Nice CXone
• Videoconferencing: CVI (PexIP), MTR, Polycom, Jabra, Cisoc Room bar
• Graduated in the IT field or equivalent, you have more than 5 years of experience in IT Production in particular in Network and telecom domain. Network technical skills are required.
• A good understanding of all the building blocks of the information system, application layers, servers, virtualization, Cloud will be appreciated

MINDSET

Leadership, rigorous, curious, autonomous, communicating resistant to stress, team spirit, solution oriented.

Come along on CMA CGM’s adventure !