Internship - Customer Service Officer

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

YOUR ROLE

The Customer Care Europe department at the Regional Office Europe oversees the performance and harmonisation of customer care processes in European branches. It works closely with central headquarters teams and local branches to ensure a smooth, consistent and measurable customer experience across the continent. This division acts as a strategic link between global headquarters and field agencies to ensure operational excellence and customer satisfaction.

The intern will participate in the continuous improvement of carrier haulage processes and performance in Europe through mapping, analysing and optimising processes and monitoring customer satisfaction indicators (NPS, CSAT), in conjunction with the digitalisation and simplification of customer journeys.

WHAT ARE YOU GOING TO DO ?

• Map import/export and carrier haulage processes in the various European agencies.
• Design and propose ‘TO-BE’ process improvements to enhance efficiency and harmonisation.
• Contribute to the definition of KPIs and the implementation of performance dashboards.
• Monitor and analyse customer satisfaction indicators (NPS, CSAT) and identify areas for improvement.
• Collaborate with regional and local teams to deploy new tools, RACI and best practices.

WHO ARE WE LOOKING FOR ?

• You are currently enrolled in a Master's degree programme in logistics.
• Ideally, you have some initial experience in a business environment.
• You are fluent in written and spoken English.
• You are proficient in Microsoft Office and other office software.
• You are comfortable in interpersonal relationships, have excellent interpersonal skills and are able to communicate easily with all types of people.
• You are rigorous and analytical, and your proactivity, autonomy and team spirit will enable you to adapt easily to this supportive team.

Find out more about CMA CGM Group's Sustainable Development approach and net zero carbon emissions by 2050 ambition.
Find out more about CMA CGM exceptional work environment.
91,3% of our interns and apprentices recommend CMA CGM Group for a professional experience!

Watch their video testimonals!