Product Owner Operational / Delivery Lead is

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

MISSION

The Product Owner Operational / Delivery Lead is responsible for driving the operational execution of the Group IT Performance Cockpit across all IT organizations (CMA CGM, CEVA & subsidiaries). This role ensures the definition, structuring, implementation and benchmarking of IT performance KPIs, as well as their translation into data-driven dashboards and reporting solutions that support executive decision-making. 

WHAT ARE YOU GOING TO DO?

This role reports to the Head of IT Performance Management in the CIO Office.

1.    Manage and operate the IT Performance Cockpit backlog
•    Define, structure and maintain a centralized backlog of KPIs, dashboards and use cases
•    Ensure prioritization aligned with Group IT strategy and business needs
•    Maintain consistency across all IT performance domains 
•    Ensure strong rigor in KPI definitions, methodologies and calculation rules across entities
•    Contribute to the evaluation of IT performance against market benchmarks and industry standards

2.    Define and operationalize IT performance KPIs
•    Develop and maintain a deep and structured understanding of IT performance KPIs 
•    Define KPI frameworks, calculation rules, thresholds and measurement methodologies
•    Ensure KPIs are relevant, measurable, comparable and actionable
•    Validate data sources and ensure reliability and consistency across entities
•    Continuously challenge KPI relevance to maximize decision-making value

3.    Drive data-driven delivery and implementation
•    Coordinate IT, Data and BI teams for KPI and dashboard implementation
•    Ensure translation of KPI definitions into data models, pipelines and reporting solutions
•    Track delivery progress, risks, dependencies and timelines
•    Ensure data quality, consistency and reliability of KPI outputs
•    Challenge data inconsistencies and ensure alignment between KPI logic and data outputs
•    Support industrialization and automation of reporting

WHAT ARE WE LOOKING FOR?

Experience
•    At least 5 years of experience in Product Owner, Business Analyst or IT Project Management roles
•    Good experience in data, reporting, BI or IT performance environments
•    Experience working with complex data environments and multiple data sources

Skills
•    Strong understanding of IT performance KPIs 
•    Strong expertise in data, reporting and BI topics (data modelling, KPI calculation, dashboard design)
•    Ability to translate business needs into data-driven specifications
•    Strong analytical mindset and ability to structure complex data topics
•    Ability to challenge data and ensure data quality and consistency
•    Excellent communication skills with business and technical stakeholders

Come along on CMA CGM's adventure!