Disputes Officer (Secondment - 12 months)

Kia ora, Talofa, Halo, Ola, Gutpela dei, Mālō e lelei.

Join our diverse Oceania team in Australia and grow your career with us!

We are CMA CGM, the business that moves in excess of 22 million containers of cargo every year from over 400 diﬀerent seaports. Backed by a diverse portfolio of brands and subsidiaries, the CMA CGM Group is the third largest container shipping Group in the world, making us well equipped to move cargo from door-to-door, on a global scale.

ANL is a long-standing brand within the CMA CGM Group with a vision for the future. Headquartered in Melbourne, ANL Container Line offers shipping services to all major Oceania destinations, with extensive coverage throughout Australia, New Zealand, Asia, the West Coast of America, Papua New Guinea, the Indian Subcontinent and the Paciﬁc Islands.

Our mission is to lead sustainable change within the maritime industry. As we embark on this large-scale transformation journey, we are calling for our team members to be both bold and imaginative to achieve the needs of our business. We are growing and changing the way we serve our customers. If you are willing to roll your sleeves up and contribute to this journey, we would love to hear from you!

About the Role:

Reporting to: Dispute and FAI Assistant Manager
Employment Type: Fixed term, full time (12 months)
Work Location: Melbourne, VIC

As a Disputes Officer you will monitor and resolve customer and invoicing disputes by supporting the global shared service centre with requests for information, managing escalations, analysing root causes, driving process improvements, and providing backup to the Freight Audit and Invoicing team.

The role and responsibilities will include:

Monitoring and resolving customer and invoicing disputes in line with agreed processes and timeframes
Supporting the global shared service centre with information and guidance, particularly for complex or exceptional cases
Acting as an escalation point for internal teams and customers to ensure timely resolution of issues
Analysing dispute trends and root causes and recommending process improvements to reduce recurring issues
Providing backup support to the Freight Audit and Invoicing team, including pre‑ and post‑invoicing checks and related audits

To be successful in this role, you will need:

2–3 years’ experience in a service delivery or customer relationship role, ideally within a complex or high‑volume environment
Strong analytical skills, high attention to detail and advanced Microsoft Excel capability
Demonstrated experience managing customer issues or disputes and working effectively with cross‑functional teams
Excellent written and verbal communication skills, with a proactive, customer‑focused mindset
A positive, solutions‑oriented approach, with the ability to identify root causes and suggest practical process improvements

To be eligible for this role, you must have full working rights in Australia for the entire duration of the contract.

If you are a New Zealand citizen and planning to relocate permanently to Melbourne, Australia, you are more than welcome to apply.

We are building our team locally in Australia and are looking for people who want to grow with us; applications from overseas candidates expecting remote work will not be considered.

Kia ora, Talofa, Halo – we welcome all local talent ready to join our diverse Oceania team.

Why join CMA CGM?

We are continuously striving to provide new opportunities and benefits that make our business a great place to work, but the truth is that it’s our people who make us want to come to work every day. We make time to engage, connect and celebrate the moments that matter with our colleagues.

We have a strong culture built around supporting progression and promotion and offer a diverse and engaging training calendar that provides you with the opportunity for growth, no matter your interests.

In an ever-changing economy, the shipping industry remains a beacon of stability, and our continued success is a testament to our unwavering commitment to excellence. We prioritise delivering exceptional experiences to both our customers and our employees.

The CMA CGM Group is also deeply committed to sustainability. We demonstrate our dedication to acting for the planet, people, and fair trade, through initiatives like reducing greenhouse gas emissions, empowering women in the workplace, educating employees on climate issues, and engaging in community and environmental projects.

Some of our other benefits include:

Flexible Working Options

Additional Leave Days

Paid Parental Leave

Annual Health Checks

Complimentary gym access

Discounted parking tickets at DFO carpark

Novated car leasing

Social Club events held all year round

Employee Wellbeing Support – Mental, cultural, financial, and health resources, including Telus Health

Study leave and study reimbursement

Opportunity to participate in volunteer initiatives with partner charities such as the Big Umbrella

Access to 3000+ learning resources and courses

Career development opportunities across Asia Pacific, Europe and other office locations globally

Our Commitment to Diversity

At CMA CGM, we take pride in being one of the most culturally diverse organisations locally and globally, fostering a respectful, inclusive, and collaborative environment where all employees can thrive. Our strength lies in our people, and embedding Diversity, Equity, and Inclusion (DEI) into our culture is essential to our ongoing success. By Acting for

People, we harness the unique perspectives and experiences of our teams, benefiting our employees, customers, and the communities we serve. We actively welcome and encourage applications from all qualified individuals, regardless of indigenous status, race, religion, gender identity or expression, sexual orientation, national origin, disability, age, or any other characteristic.

Join us at CMA CGM, where your potential meets endless possibilities, and together, we shape the future of global shipping.

Apply now »