National Operations Manager | Truganina VIC

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport.

YOUR ROLE

Are you an experienced leader with a passion for driving operational excellence? Join our team as the National Operations Manager for one of our leading telecommunications customers. The role is based from Truganina with one day / week spent in the customer's office in Melbourne CBD.

In this critical role, you will provide the direction and inspiration necessary to implement, direct, grow and sustain this national customer account. You’ll indirectly manage state-based operational teams assigned to this customer contract, ensuring excellent customer service, accurate inventory, and high standards in safety, quality and continuous improvement.

WHAT ARE YOU GOING TO DO?

Specifically, you will:

• Collaborate with local warehousing teams to plan resource levels, define activities, and scope processes while upholding quality standards to ensure a successful operation in line with site and customer requirements
• Oversee all operational activities within the agreed scope of services, driving productivity, efficiency, and safety while achieving operational KPIs. Regularly review performance, generate weekly/monthly reports, and implement action plans based on audits
• Act as the focal point for supervising exceptions, implementing practical solutions, and ensuring long-term adherence to service standards
• Maintain accurate inventory records and handle all necessary paperwork to meet customer requirements. Coordinate cycle counts, stocktakes, and promptly address any customer issues, ensuring inventory accuracy is consistently maintained nationally
• Maintain a firm grip on the contract P&L, identifying cost optimisation opportunities, and educating team members on driving cost efficiencies. Conduct regular P&L reviews in conjunction with site managers
• Demonstrate proactive safety leadership by promptly addressing incidents/investigations, conducting risk assessments and ensuring compliance with HSE requirements
• Embrace and promote a LEAN operating culture, and lead initiatives with local teams to enhance operational efficiency and continuous improvement
• Provide strong leadership to operational teams by actively engaging at sites, offering support, maintaining consistent and clear communication, and setting high-performance standards.

WHAT ARE WE LOOKING FOR? 

Our ideal candidate has solid experience in managing 3PL site operations within the logistics and supply chain sector.

You should also have:

• Proven success in developing, coaching and engaging operational teams
• Good commercial and financial acumen, and analytical and problem-solving capability
• Sound communication, planning and prioritisation skills
• Strong continuous improvement, quality and safety excellence mindset
• Flexibility to travel inter/intrastate periodically to visit customer and CEVA sites.

In addition to providing proof of work rights and suitable professional referees, progressed candidates will be required to undergo a medical assessment and national police check.

WHAT DO WE HAVE TO OFFER? 

In addition to a challenging and rewarding work environment and competitive compensation, we are proud to offer a range of employee benefits designed to support your wellbeing, and help you thrive at work and in life.

• Personal wellbeing: prioritise your health and wellbeing through the CEVAwell program, Employee Assistance Program, Volunteer Time Off, and Life & Total Permanent Disability Insurance.
• Work-life balance: benefit from flexible, hybrid, and remote work options, along with additional paid parental leave for primary carers.
• Professional development: your growth is essential to us. Unlock your potential through secondment and internal mobility opportunities, study assistance, leadership and mentoring programs, the CMA CGM Learning Academy, early career pathways and more.
• Financial wellbeing: We care about your financial security. Enjoy exclusive offers and discounts from our partners, novated leasing, annual safety workwear reimbursement, employee referral incentives, service recognition and short-term incentive plans.

CEVA Logistics' Diversity Statement:

As a global organisation, diversity is critical to our business success; only when we can reflect the cultures, languages, attitudes, and local knowledge of our customers, can we succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. CEVA Logistics is proud to be an equal employment opportunity workplace. We welcome and encourage all qualified applicants, who will receive consideration for employment without regard to indigenous status, race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other characteristic.