Quality Process Manager

Kia ora, Talofa, Halo, Ola, Gutpela dei, Mālō e lelei.

Join our diverse Oceania team in Australia and grow your career with us!

We are CMA CGM, the business that moves in excess of 22 million containers of cargo every year from over 400 different seaports. Backed by a diverse portfolio of brands and subsidiaries, the CMA CGM Group is the third largest container shipping Group in the world, making us well equipped to move cargo from door-to-door, on a global scale.

ANL is a long-standing brand within the CMA CGM Group with a vision for the future. Headquartered in Melbourne, ANL Container Line offers shipping services to all major Oceania destinations, with extensive coverage throughout Australia, New Zealand, Asia, the West Coast of America, Papua New Guinea, the Indian Subcontinent and the Pacific Islands.

Our mission is to lead sustainable change within the maritime industry. As we embark on this large-scale transformation journey, we are calling for our team members to be both bold and imaginative to achieve the needs of our business. We are growing and changing the way we serve our customers. If you are willing to roll your sleeves up and contribute to this journey, we would love to hear from you!

About the Role:

Reporting to: Head of Transformation (Oceania Cluster Agencies) 
Employment Type: Permanent, Full-Time

Work Location: Melbourne

As a Quality Process Manager, you will drive continuous improvement and change management across Oceania agencies, ensuring alignment with the CMA CGM core model and business standards. You will monitor and analyse key performance indicators, conduct quality audits, and lead cross-functional initiatives to enhance service quality, efficiency, and data accuracy.

The role and responsibilities will include:

• Leading cross-functional process improvement initiatives to enhance service quality, efficiency, and productivity
• Monitoring, analysing, and reporting on performance measures, conducting quality checks, and driving corrective and preventive actions
• Supporting the rollout of new systems and tools, including testing, data quality, and user adoption
• Coordinating and supporting improvement programs, ensuring follow-up and implementation of agreed action plans
• Identifying training gaps, and designing and delivering training on quality standards, processes, and tools
• Acting as a local lead for organisation-wide initiatives, including transitions and continuity planning
• Analysing customer feedback and operational data to develop improvement plans and enhance customer satisfaction and service reliability

To be successful in this role, you will need:

• Proven experience in process improvement, quality management, or a related field
• Strong analytical skills, with the ability to interpret data and identify trends, risks, and opportunities
• Excellent communication and stakeholder management skills, with the ability to influence without direct authority
• Strong organisational and project management skills, with the ability to manage multiple priorities and deadlines
• A continuous improvement mindset, with a focus on problem-solving and root cause analysis
• Proficiency in common office and data tools (for example, spreadsheets, presentations, and reporting tools)
• High attention to detail, accuracy, and a commitment to delivering high-quality outcomes

To be eligible for this role, you must be an Australian citizen or a permanent resident.

If you are a New Zealand citizen and planning to relocate permanently to Melbourne, Australia, you are more than welcome to apply.

We are building our team locally in Australia and are looking for people who want to grow with us; applications from overseas candidates expecting remote work will not be considered.

Kia ora, Talofa, Halo – we welcome all local talent ready to join our diverse Oceania team.

Why join CMA CGM?

We are continuously striving to provide new opportunities and benefits that make our business a great place to work, but the truth is that it’s our people who make us want to come to work every day. We make time to engage, connect and celebrate the moments that matter with our colleagues.

We have a strong culture built around supporting progression and promotion and offer a diverse and engaging training calendar that provides you with the opportunity for growth, no matter your interests.

In an ever-changing economy, the shipping industry remains a beacon of stability, and our continued success is a testament to our unwavering commitment to excellence. We prioritise delivering exceptional experiences to both our customers and our employees.

The CMA CGM Group is also deeply committed to sustainability. We demonstrate our dedication to acting for the planet, people, and fair trade, through initiatives like reducing greenhouse gas emissions, empowering women in the workplace, educating employees on climate issues, and engaging in community and environmental projects.

Some of our other benefits include:

Flexible Working Options

Additional Leave Days

Paid Parental Leave

Annual Health Checks

Complimentary gym access

Novated car leasing

Social Club events held all year round

Employee Wellbeing Support – Mental, cultural, financial, and health resources, including Telus Health

Study leave and study reimbursement

Opportunity to participate in volunteer initiatives with partner charities such as the Big Umbrella

Access to 3000+ learning resources and courses

Career development opportunities across Asia Pacific, Europe and other office locations globally

Our Commitment to Diversity

At CMA CGM, we take pride in being one of the most culturally diverse organisations locally and globally, fostering a respectful, inclusive, and collaborative environment where all employees can thrive. Our strength lies in our people, and embedding Diversity, Equity, and Inclusion (DEI) into our culture is essential to our ongoing success. By Acting for

People, we harness the unique perspectives and experiences of our teams, benefiting our employees, customers, and the communities we serve. We actively welcome and encourage applications from all qualified individuals, regardless of indigenous status, race, religion, gender identity or expression, sexual orientation, national origin, disability, age, or any other characteristic.

Join us at CMA CGM, where your potential meets endless possibilities, and together, we shape the future of global shipping.