Sales Support Supervisor

Kia ora, Talofa, Halo, Ola, Gutpela dei, Mālō e lelei – Rise in Motion!

Join our diverse Oceania team in Australia and grow your career with us!

We are CMA CGM, the business that moves in excess of 22 million containers of cargo every year from over 400 different seaports. Backed by a diverse portfolio of brands and subsidiaries, the CMA CGM Group is the third largest container shipping Group in the world, making us well equipped to move cargo from door-to-door, on a global scale.

ANL is a long-standing brand within the CMA CGM Group with a vision for the future. Headquartered in Melbourne, ANL Container Line offers shipping services to all major Oceania destinations, with extensive coverage throughout Australia, New Zealand, Asia, the West Coast of America, South Asia, Papua New Guinea, and the Pacific Islands.

Our mission is to lead sustainable change within the maritime industry. As we embark on this large-scale transformation journey, we are calling for our team members to be both bold and imaginative to achieve the needs of our business. We are growing and changing the way we serve our customers. If you are willing to roll your sleeves up and contribute to this journey, we would love to hear from you!

About the Role: 

Reporting to: Sales Support and Digital Sales Manager
Employment Type: Permanent, full-time
Work Location: South Wharf, Melbourne

As the Sales Support Supervisor, you will lead, coach, and support a team of Sales Support Representatives while also managing an assigned sales support portfolio. You will act as the first point of escalation for operational issues and drive workload management, service quality, and continuous improvement across the team.

The role and responsibilities will include:

• Lead, coach, and support a team of Sales Support Representatives to achieve service, quality, and performance objectives.
• Manage an assigned sales support portfolio, providing timely and effective support to customers and the Outside Sales team.
• Act as the first point of escalation for operational issues, customer complaints, and dispute resolution matters.
• Monitor team workloads, allocate resources effectively, and ensure compliance with established processes and service standards.
• Drive operational excellence through accurate rate validation, data quality management, process improvement initiatives, and performance monitoring.

To be successful in this role, you will need:

• Demonstrated experience in shipping, logistics, freight forwarding, or a customer-focused commercial environment.
• Proven ability to lead, coach, and support a team while managing operational responsibilities.
• Strong customer service and stakeholder management skills, with the ability to build effective relationships across internal and external stakeholders.
• Excellent problem-solving, organisational, and time management skills, with the ability to manage multiple priorities in a fast-paced environment.
• High attention to detail and strong analytical skills, particularly in relation to data accuracy, rate validation, and dispute resolution.

Eligibility Requirements

• To be eligible to apply, you must have been in your current role for at least 12 months and please discuss your application with your manager before applying.
• Applicants must be an Australian citizens or permanent residents.
• New Zealand citizens planning to relocate permanently to Victoria, Australia, are more than welcome to apply.
• We are building our team locally in Australia and are looking for people who want to grow with us; applications from overseas candidates expecting remote work will not be considered.

Kia ora, Talofa, Halo – we welcome all local talent ready to join our diverse Oceania team!

Why join CMA CGM?

We are continuously striving to provide new opportunities and benefits that make our business a great place to work, but the truth is that it’s our people who make us want to come to work every day. We make time to engage, connect and celebrate the moments that matter with our colleagues.

We have a strong culture built around supporting progression and promotion and offer a diverse and engaging training calendar that provides you with the opportunity for growth, no matter your interests.

In an ever-changing economy, the shipping industry remains a beacon of stability, and our continued success is a testament to our unwavering commitment to excellence. We prioritise delivering exceptional experiences to both our customers and our employees.

The CMA CGM Group is also deeply committed to sustainability. We demonstrate our dedication to acting for the planet, people, and fair trade, through initiatives like reducing greenhouse gas emissions, promoting equity and inclusion in the workplace, educating employees on climate issues, and engaging in community and environmental projects.

Some of our other benefits include:

Flexible Working Options
Additional Leave Days
Paid Parental Leave
Annual Health Checks
Complimentary gym access
Discounted DFO Parking Tickets
Novated car leasing
Social Club events held all year round
Employee Wellbeing Support – Mental, cultural, financial, and health resources, including Telus Health
Study leave and study reimbursement
Opportunity to participate in volunteer initiatives with partner charities such as the Big Umbrella
Access to 3000+ learning resources and courses
Career development opportunities across Asia Pacific, Europe and other office locations globally

Our Commitment to Diversity

At CMA CGM, we take pride in being one of the most culturally diverse organisations locally and globally, fostering a respectful, inclusive, and collaborative environment where all employees can thrive. Our strength lies in our people, and embedding Diversity, Equity, and Inclusion (DEI) into our culture is essential to our ongoing success. By Acting for People, we harness the unique perspectives and experiences of our teams, benefiting our employees, customers, and the communities we serve. We welcome and encourage applications from all qualified individuals, and celebrate the variety of backgrounds, experiences, and perspectives that make our teams stronger.

Join us at CMA CGM, where your potential meets endless possibilities, and together, we shape the future of global shipping.