Sales Support Coordinator

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

CMA CGM is looking for an inside Sales coordinator with Shipping experience who is driven, Customer Centric and thrives in a fast-paced environment to join the Montreal team. 

**ALL CANDIDATEDS MUST BE LEGALLY AUTHORISED TO WORK IN CANADA: valid Work permit, permanent resident or citizenship.*

POSITION SUMMARY

• Prepare and provide pricing proposals to customers managed by the Outside/Specialised Sales. Engage with customers and pricing teams to ensure clear communication and follow up as needed. Provide support on commercial matters to the sales department and coordinate sales-related information to facilitate smooth operations and invoicing.

ESSENTIAL RESPONSIBILITIES 

• Follow up on quotations sent, expiring, not booked, or lost, and take appropriate action
• Support & guide Customers to effectively use of MyPrices, CMA CGM’s digital tool for quotations.
• Maintain quotes and business support to the Customer portfolios mapped to the Outside/Specalized Sales and to new customers via the Sales mailbox along with incoming calls 
• Make proactive telephone sales calls to follow up with customers on quotations sent to Customers without bookings, including CMA CGM Liner and CMA CGM + services.
• Update CRM with all required information and relevant details with follow-up feedback for Customers.  
• Coordinate closely with Trade / Pricers to ensure consistent business support to Customers as required commercially. 
• Promote CMA CGM Group Services including Non-Maritime Products (CMA CGM + or VAS, Intermodal, E-commerce, CEVA, etc..)
• Contribute to dispute resolution and liaise with Pricers & Customer Care on freight and DDSM claims
• Propose volume potential & new opportunities to the Outside Sales & Specialised Sales team as and when we receive interesting leads or new Customers that need to be prospected.
• Collect market information on the competition’s activities regarding rates, new & existing services, and submit to your respective, Pricer / Trade Manager / Reporting Manager on a consistent basis. 
• Promote improved partnerships and best practices when closing deals with customers: Long term agreements / Mutual commitments / Match back programs / Value added services.
• \Work closely with customers, internal departments and overseas as partners in resolving issues and creating strong relationships.

QUALIFICATIONS

**ALL CANDIDATEDS MUST BE LEGALLY AUTHORISED TO WORK IN CANADA: valid Work permit, permanent resident or citizenship.*

• Education:  College degree or equivalent (Transportation courses/schooling an asset)

• Experience: 2 years of experience in the shipping industry

• Other:
  • Excellent Communication and interpersonal skills
  • Attention to detail, well versed in ALL Microsoft Windows based programs
  • Strong team player with ability to work independently
  • Ability to multi task time and prioritize time sensitive issues
  • Bilingual, French and English

Join us at CMA CGM, where your potential meets endless possibilities, and together, we shape the future of global shipping.

We are an equal opportunity employer!

Come along on CMA CGM’s adventure !