Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Reports to:

Solutions Support and Delivery Team Leader.

Responsibilities and duties 

You shall:

• Comply with IMS and all relevant international rules and regulations.
• Ensure all your duties in accordance with quality, health, safety, environmental and ethics policies.
• Propose a continuous performance improvement plan which will be reported and reviewed on a periodical basis.
• Be responsible for maintenance and product evolution of software applications.

1.       Application Support

1. • Provide level 1/2 technical support for day-to-day application queries and issues
   • Analyze the root cause, resolve the data management issues and propose permanent fix (if applicable).
   • Monitor,manage and solve application problems via the dedicated incident management tool within the OLA.
   • Document issues, observations and outcomes accurately to escalate issues as required in vendors incident management tool and to ensure the resolution within the SLA.
   • Maintain and create documentation for technical troubleshooting and best practices.
   • Maintain understanding of company business processes.

2.       Product Management

2. • Identify, capture and translate business requirements for technical discussion.
   • Prioritise business needs with Business Stakeholders on the release of functionalities.
   • Document the feedback, suggestions and business requirements via the dedicated change management tool.
   • Monitor product development to ensure consistency against business requirements.
   • Perform functional test on product and coordinate User Acceptance Test with business users.

Minimum qualifications

3. • Good knowledge of the maritime operational constraints.
   • Fluent English.

Experience                                                                                                              

4. • Must have 3-5 years experience in:
     • product management and application support.
     • driving product and process improvements.
     • providing front end application support.

Personal attributes                                                                                                              

5. • Analytical skills
   • Goal oriented and self-motivated
   • Strong multi-tasking and organizational skills
   • Effective verbal, written and presentation skills
   • Ability to work both independently and in a team-based environment.
   • Proficient in determining the causes for application errors.

Please ensure you are familiar with the CMA CGM Corporate Internal Mobility guidelines