Sales Development Professional Kenya

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Position summary:

This position reports to the Reefer Sales Manager based in Nairobi, Kenya

Inside sales-Reefer is a key function in charge of maintaining the reefer segment commercial relationship with the customers, primarily using emails, web-conference tools & telephone. As such, the duty of the Inside sales-Reefer is to manage accounts as per agency’s customer segmentation and offer all relevant product and services including but not limited to shipping, Value Added Services, eCommerce, Intermodal, CEVA & Air Cargo.

The Inside Sales is also in charge to identifying customer & market information, reported in appropriate corporate tools and will be responsible also be supporting the reefer manager in all reefer commercial matters.

The position is based in Nairobi.

Main tasks and Responsibility:

1. Support the Reefer Sales Manager with day-to-day customer related matters.
2. Participate in client visitation as required and use of other channels to assist the reefer manager in landing /closing of new businesses.
3. Assist in developing new reefer markets within the cluster for both imports and exports.
4. Assist to onboard new businesses within the cluster.
5. Understand overall business of the customer to be able to come across other business opportunities to up-sell or cross sell other CMA CGM Products and grow share of wallet.
6. Responsible for channelling back to the organization valuable market intelligence information regarding the trade.
7. Assist to promote and sell non-maritime products (Value Added Services (VAS) , Through Bill of Lading (TBL) and Cross-Sale).
8. Assist the reefer manager to formulate commercial strategies which will see CMA CGM reefer Market Share grows within the cluster.
9. Update commercial data and customer feedback in the Customer Relationship MAnagement (CRM) tool.  
10. Relay pricing requests from customers to Sales Support.
11. Relay service requests from customers to the Customer Care team.
12. Participate in market identification and assist the reefer manager to create benchmark and guide DRO and HO in pricing structure.
13. Assist to organize and attend different fairs and seminars within the cluster to enhance brand visibility for the product and segment.
14. Monitor and maximize weekly reefer plugs onboard all voyages.
15. Miscellaneous related duties, tasks and projects as may be assigned.

Please ensure you are familiar with the CMA CGM Corporate Internal Mobility guidelines.