Senior Key Account Manager

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Position Summary
The Senior Key Account Manager manages large accounts, driving growth, profitability, and alignment with company objectives. They develop growth strategies, build strategic partnerships, and maintain strong customer relationships. Acting as the main liaison between customers and internal teams, they ensure satisfaction and business success. Responsibilities include growing ocean volumes, promoting CMA Value Added Services and CEVA offers, and securing new accounts. 

Functions & Duties

•    Develop and execute growth strategies and budgets for each account in collaboration with management.    
•    Build and maintain account-specific business plans to achieve weekly quotas and annual targets.    
•    Identify high-value business opportunities using market data and industry trends.    
•    Qualify and onboard new business opportunities, focusing on large-volume accounts (e.g., BCOs or NVOCs moving >250 TEUs).    
•    Establish and nurture strategic partnerships to enhance competitive advantage and long-term growth.    
•    Monitor account profitability and ensure timely payments.    
•    Conduct in-person customer visits weekly, spending at least 50% of the week visiting clients .    
•    Utilize travel and entertainment budgets to strengthen relationships and achieve business objectives while adhering to corporate policies.    
•    Conduct pre-qualified cold calls per quarter to expand the customer base.    
•    Ensure timely follow-up after each sales call, generating actionable outcomes.    
•    Onboard and engage clients in utilizing e-services    
•    Prepare and submit weekly management reports, including expense reports, KPI territory updates, and other required documentation.    
•    Maintain accurate CRM data and ensure timely updates.    
•    Respond promptly to customer communications     
•    Sales leads: acknowledgment within 1 day, follow-up within 3 days.    
•    Maintain availability for urgent matters during business hours.    
•    Conduct regular trade-lane discussions and customer engagement sessions to identify opportunities and resolve issues.    
•    Act as the primary contact for assigned accounts, facilitating communication between customers and internal teams.    
•    Work closely with BD Sector Leaders, Executive Sponsors, and management to align account strategies with organizational goals.    
•    Attend weekly sales meetings to review budgets, business plans, and account performance.    
•    Provide actionable insights and recommendations to improve account strategies and capitalize on new opportunities.    

Knowledge, Skills, Abilities 

•    Proficiency in Word, Excel, and PowerPoint. 
•    Strong communication, interpersonal, and negotiation skills. 
•    Excellent problem-solving and time management abilities. 
•    Ability to work independently and handle multiple tasks simultaneously. 

Qualifications 

Education
Required    Bachelor’s Degree    

Work Experience
General Experience    5-10 years    
Industry Experience    5-10 years    Minimum of 8 years of industry experience, preferably 5 years carrier outside sales experience

License
Required/Preferred    License or Certification

Competencies
Learning Agility 
Business Acumen 
Leading change and Execution

Physical Requirements
Some activities may not apply to all positions at the company. Please list only the demands that apply to this position on a regular basis.

EEO Statement
The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated.

At CMA CGM, we are committed to fair and equitable compensation practices. The expected salary range for this position is $120,000- $161,000 per year. The actual salary offered will be based on a variety of factors including, but not limited to, the candidate’s qualifications, skills, experience, and location.

In addition to base salary, this position may be eligible for:

Performance-based bonuses

Comprehensive benefits, including health insurance, retirement plans, tuition repayment and paid time off

Professional development opportunities

We believe in transparency and equity and are proud to be an equal opportunity employer. We encourage individuals from all backgrounds to apply. 

Come along on CMA CGM’s adventure! The Company is an equal opportunity employer.  All qualified applicants will receive consideration for employment.  Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated. Alternative application methods are available for individuals who are unable to use or access our online application system. For assistance, please contact us at orf.pse_recruiting@cma-cgm.com