DDSM Specialist

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

DDSM Specialist Job Description

Position Summary:

The DDSM Specialist is responsible for managing detention and demurrage settlements, reviewing legal and FMC-related cases, analyzing invoices, and coordinating customer reimbursements.

Functions & Duties:

• Prioritize and investigate cases forwarded by the Legal team, focusing on FMC complaints
• Review cases where customers threaten escalation to the FMC; propose solutions
• Take over dispute reviews from customer service for cases with potential legal exposure.
• Review financial settlements and ensure company and FMC compliance
• Process settlements after short-payments to finalize commercial considerations
• Analyze invoices related to lawsuit proposals from third-party collection team to confirm the validity of charges.
• Review and coordinate cases involving customer requests for refunds or credits related to demurrage paid directly to terminals.
• Close out communications in NOVA
• Miscellaneous related duties or projects as assigned

Knowledge, Skills & Abilities:

• Minimum of 5 years Shipping Industry experience required
• Proficient computer skills to include all basic Microsoft Office applications
• Strong Excel skills to include data manipulation using pivot table and formulas
• Proven ability to analyze / identify trends and action items
• Excellent written, verbal, and interpersonal communication skills
• Sound judgment regarding action to take in given situations
• Strong attention to detail
• Good conflict resolution skills
• Good level of analytical and problem-solving abilities
• Demonstrated sense of urgency when completing work
• Excellent Customer Service skills
• Autonomy while being an effective team member
• Ability to participate on customer calls and offer clear explanations on Dispute Resolution
• Must be able to adapt to changing priorities, tasks, processes & systems

Come along on CMA CGM’s adventure! The Company is an equal opportunity employer.  All qualified applicants will receive consideration for employment.  Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated. Alternative application methods are available for individuals who are unable to use or access our online application system. For assistance, please contact us at orf.pse_recruiting@cma-cgm.com