eBusiness Development Representative

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Position Summary:
 
The eBusiness Development Representative is the primary focal point for customers and agency personnel within the region for commercial aspects of eCommerce development and promotions. The eBusiness Development representative is responsible for promotion of the eSolutions available for the CMA CGM Group, as defined by HO, under the guidance and supervision of the regional E-Commerce Manager. This position is expected to be in regular contact with customers and various teams in the agencies in the North America Region for all carriers in the CMA CGM Group. They will also conduct meetings and webinars with customers and agencies for promotional or training requirements, provide regular updates on eCommerce products available and ensure regular follow-up after visits/trainings. They will be part of various taskforces to continually learn about eCommerce products, submit and prioritize enhancement requests and work towards continuous improvement of the eCommerce tools we offer customers. The eBusiness Development rep will also manage eCustomer support via phone/email/NOVA for customer/agency walkthroughs and troubleshooting eCommerce issues.

Must be able to work 8am-5pm Monday through Friday

Duties and Responsibilities:
 
•    Work with Regional Sales/Commercial teams (U.S. and Canada for CMA CGM, ANL, APL) and run/analyze reports to identify and define target accounts for eCommerce product promotion. Reach out to target accounts for demo/walkthrough/promotion of products/solutions available, engage with them to ensure eCommerce usage, and keep Sales/Regional team/HO eCommerce team updated on promotional efforts. 
•    Provide training, technical and customer support via phone/web/nova/email to customers (both internal and external) for registration and use of our website and other eCommerce products. Report defects and submit enhancement requests based on customer/agency feedback during continual analysis of customer/agency needs. 
•    Maintain professional and technical knowledge of the company’s E-Commerce products and tools. Develop and provide regular training and demos of eBusiness product functionality to the agency users (refresher, new function, and new hire training) to ensure they are fully knowledgeable about eCommerce products. Validate eCommerce promotion at agency user level at regular intervals. Work on and, when asked, lead taskforces with HO and other regional teams globally to increase knowledge and prioritize enhancement requests.
•    Collaborate with various stakeholders at HO / Agencies for marketing campaigns, training needs. Develop and execute internal and external marketing and promotion Initiatives. Market research/analysis as needed to compare offerings to other carriers/industry leaders, understand third party portals and identify potential opportunities in the industry. Provide new release information to customers and the agencies in our region.
•    Other relevant tasks and assignments as needed. 
 
Knowledge, Skills, and Education:
 
•    Bachelor’s degree required.
•    Master’s degree preferred.
•    Minimum of 4–6 years of progressive experience in the shipping, logistics, or transportation industry, with a strong focus on digital solutions, sales, or customer engagement.
•    Knowledge of Microsoft Office/Office 365 products like Word, Excel, PowerPoint, Outlook, Teams
•    Working knowledge of our eCommerce products and services and the ability to market them to meet customers’ needs.
•    Working knowledge of Ocean Industry’s portals (INTTRA/GT Nexus/CargoSmart) and third-party marketplaces
•    Collaborator with good interpersonal and organizational abilities.
•    Must have excellent communication skills. Able to articulate on the phone to clearly explain processes and confirm customer understand the process.
•    Excellent phone etiquette and proven customer service abilities.
•    Able to collaborate with peers in Marketing, Customer Service, Finance, and Commercial teams to provide or receive assistance with customer issues that must be resolved.
•    Experienced in providing technological coaching to individuals without a technical background.
•    Able to produce reports, lead meetings, and build as well as deliver presentations.
•    Resourceful and initiative-taking in gathering detailed information and sharing ideas.
•    Possess effective time management skills.
•    Strong planning, scheduling, and organizational skills
•    Strong numerical and analytical skills, with the ability to interpret KPIs and performance data, derive insights, and translate them into concrete action plans.
•    Manage multiple projects.
•    Work collaboratively with other departments and individuals.
•    Ability to travel as needed.
 

Come along on CMA CGM’s adventure! The Company is an equal opportunity employer.  All qualified applicants will receive consideration for employment.  Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated. Alternative application methods are available for individuals who are unable to use or access our online application system. For assistance, please contact us at orf.pse_recruiting@cma-cgm.com