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ID:  542885
Location: 

Oostrum, NL

Customer Service Representative - Venray

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

CUSTOMER SERVICE REPRESENTATIVE – VENRAY

 

WHAT WILL BE YOUR ROLE?

As Customer Service Representative, you are in contact with our customer to keep them informed about the order processing by our warehouse team! The customer comes to you with questions, wishes or needs and you answer these by phone and email. In order to provide the correct information to the customer, you ensure that the administration behind the order processing is properly managed. You report on the order processing, check the customer data and process it in the system. You prepare the invoicing and provide the necessary documentation for the orders. In addition, the customer comes to you with any complaints and you monitor the handling of this complaint.

 

This role is concerned with the following:

  • Customer relationship: you maintain the relationship with the customer by paying attention to their wishes and needs. In addition, you are also in contact with external transporters;
  • Information provision by preparing monthly (MBR) and quarterly Business reviews (QBR) for the internal organization and the customer;
  • Administration behind order processing, such as documentation and invoicing;
  • Solving problems by monitoring the handling of complaints;
  • Participating in projects aimed at process improvement;

 

Do you think you would enjoy this? Then read on!

 

WHY IS THIS ROLE SOMETHING FOR YOU?

Do you recognize yourself in the following characteristics and qualities?

  • MBO work and thinking level (level 4);
  • Several years of work experience in a similar role is a plus;
  • Communication skills to attune your communication with different levels, departments and parties;
  • Social and administrative skills;
  • Excellent command of the English language in speech and writing;

 

WHER ARE YOU GOING TO WORK?

Your workplace is at one of our locations in Venray, where we have a campus of four warehouses! There you will be part of the Customer Service Team, consisting of 5 till 10 colleagues. Together you ensure that the bridge between customer and CEVA is in good shape. You will do this in a driven and professional atmosphere, where there is plenty of room for fun and connection! You report to Office Supervisor and your working hours vary between 08:00 AM and 06:00 PM.

 

WHAT DO WE OFFER YOU?

At CEVA Logistics, there are plenty of opportunities to get the best out of yourself and your career. In addition to a dynamic environment in which we achieve our goals together at a high pace and in a results-oriented manner, we offer a position with room for fun and connection. This role can be the first step of a broad career path within our organization. The possibilities to follow your own path are endless!

 

In addition, we offer you the following:

  • A gross monthly salary between € 2.567 and € 3.512 plus 8% holiday pay (classification depending on, among other things, your work experience and level of education);
  • A one-year contract with the prospect of permanent employment;
  • Participation in our own CEVA collective labor agreement (can be found via this link);
  • 25 vacation days, 5 ADV days and the possibility to (sell) buy extra leave;
  • Profit sharing of max. 3% for positive company results;
  • Travel allowance from 10.0 km home-work distance;
  • Company telephone and laptop;

 

HOW DO YOU BECOME OUR COLLEAGUE?

Simple! Send your application with resume (letter is optional) to Remco Hendrikx, Corporate Recruiter, by e-mail to remco.hendrikx@cevalogistics.com, also reachable by phone on +31 (0)6 83 22 25 39 (also reachable via WhatsApp).

 

Within CEVA we have a driven and enthusiastic recruitment team. If you know someone who would like to be considered, please let us know!

 

Acquisition via third parties is not appreciated.

 

We would like to welcome you to CEVA Logistics for a challenging career! #LI-RH1

As a global organization, and partof the CMA CGM group,  diversity is critical to our business success; only when we can reflect the cultures, languages, attitudes and local knowledge of our customers, can we succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. 

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

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