Sales and Customer Care Manager

Jump Aboard for #betterways

CMA CGM Papeete, French Polynesia is a wholly owned subsidiary of CMA CGM Worldwide Agencies (France) and represents the interests of CMA CGM throughout French Polynesia. Operating from its headquarters in Papeete the company provides a full range of personalised solutions to all its customers nationwide.

About the Role:

Reporting to: General Manager Papeete
Employment Type: Permanent, Full-Time (CDI – Contrat à Durée Indéterminée)
Work Location: Papeete, Tahiti, French Polynesia

We are seeking an experienced leader to manage export/import operations, customer service, and sales team performance in Papeete. You will lead a team of 5, drive business growth and act as deputy to the Agency General Manager.

The role and responsibilities will include:

• Lead and support the Customer Care team, including recruitment, training, and performance management.
• Oversee bookings, documentation, and cargo readiness processes to ensure timely and accurate execution.
• Monitor KPIs, implement process improvements, and ensure compliance with SLA and industry standards.
• Liaise with SSC, finance, shippers, and other internal and external stakeholders to resolve issues and maintain service levels.
• Drive customer satisfaction, manage escalations, and ensure a high standard of service delivery.
• Support sales targets by identifying business opportunities, managing customer relationships, and contributing to strategic planning.
• Coach, develop, and assess team performance, ensuring ongoing capability and alignment with business goals.

To be successful in this role, you will need:

• Tertiary qualifications in Business, Supply Chain or Logistics, with postgrad or professional certifications preferred.
• Over 15 years’ experience in shipping and sales, including 5–7 years in senior sales or customer service roles.
• Proven leadership skills with a strong focus on people management, change management, and team motivation.
• Strong customer focus with excellent communication, negotiation, and relationship-building abilities.
• Demonstrated success in achieving sales targets and managing high-pressure, deadline-driven environments.
• Skilled in setting up and improving operational processes, with strong problem-solving and analytical capabilities.
• Proficient in administrative tasks, computer systems, multitasking, and working independently.
• Fluent in both French and English – written and spoken – to communicate effectively with local teams and international stakeholders.

Eligibility Requirements:

To apply for this role, you must meet the following criteria:

• • Hold the legal right to live and work in French Polynesia (e.g. French citizens or residents of French overseas territories such as New Caledonia or Réunion).
  • Être inscrit(e) ou éligible à l'inscription à la Caisse de Prévoyance Sociale (CPS).
  • Be physically based in French Polynesia; remote work from overseas is not permitted for this role.

Why join CMA CGM?

We are continuously striving to provide new opportunities and benefits that make our business a great place to work, but the truth is that it’s our people who make us want to come to work every day. We make time to engage, connect and celebrate the moments that matter with our colleagues.

We have a strong culture built around supporting progression and promotion and offer a diverse and engaging training calendar that provides you with the opportunity for growth, no matter your interests.

In an ever-changing economy, the shipping industry remains a beacon of stability, and our continued success is a testament to our unwavering commitment to excellence. We prioritise delivering exceptional experiences to both our customers and our employees.

The CMA CGM Group is also deeply committed to sustainability. We demonstrate our dedication to acting for the planet, people, and fair trade, through initiatives like reducing greenhouse gas emissions, empowering women in the workplace, educating employees on climate issues, and engaging in community and environmental projects.

Some of our other benefits include:

Flexible working options
Life Insurance benefits along with subsidised Health insurance
Opportunity to participate in capability building initiatives 
Access to 3000+ learning resources and courses 
Opportunity for career development in Asia Pacific, Europe and other office locations globally

Our Commitment to Diversity

CMA CGM is committed to providing a respectful and collaborative working environment where all our employees can thrive. Our strength is in our people, and embedding Diversity, Equity and Inclusion (DEI) into our culture is essential to our ongoing success. By Acting for People, we can harness the diversity of our teams, which benefits our employees, customers and communities in the markets we serve. We actively welcome and encourage applications from all qualified individuals, regardless of indigenous status, race, religion, gender identity or expression, sexual orientation, national origin, disability, age, or any other characteristic.

Join us at CMA CGM, where your potential meets endless possibilities, and together, we shape the future of global.