Sales Supervisor (Cambodia)

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

1. THE ROLE

This role involves managing a sales team and taking accountability for its performance and budget. It also requires close coordination with other functions and countries to optimize processes and drive business growth, along with a strong focus on people development. In addition, the role includes handling other ad hoc tasks as assigned by the manager.

2. WORK RELATIONSHIP

• Internal: Head Office, Reginal Office, Customer care, Finance, Logistics & Operations, CMA CGM Agencies.
• External: Customer and partners.

3. RESPONSIBILITIES

• Develop and direct the salesforce.
• Coach and inspire sales team to enhance performance, capabilities and professionalism.
• Determine the salesforce effectiveness and performance through KPI measurement.
• Develop and implement sales strategies and plans.
• Assess and evaluate key customers’ shipping needs and requirements, to monitor that the customers are appropriately covered and serviced by the assigned salesperson and to take action to address deviations.
• Identify new business potential for sales team to develop into profitable growth businesses.
• Organize and participate in joint sales visits for customers and involve in negotiation with customers to achieve desired results.
• Work with the market/trade on planning and implementing sales and pricing strategies.
• Service existing accounts through telephone calls, sales visits and related rapport building program.
• Develop and secure new profitable accounts by managing and working together with the sales force.
• Promote VAS products.
• Drive Sales force to achieve cross selling budget.
• Optimize the deployment of human resources by securing businesses that meet the company’s goals and objectives.
• Conduct sales staff appraisal through performance management plans, to formulate, implement and achieve desired results.
• Travel and visit customers outside office and depot when required.

4. QUALIFICATIONS AND PROFILE

• Bachelor’s degree in business administration, international business or similar.
• Minimum 5 years’ experience as sales supervisor in shipping line, logistics, freight forwarder or similar positions.
• Fluent in both Khmer and English.
• Experience in Microsoft office, shipping line system and booking system.
• Good problem-solving skills, result-oriented with deadlines, and a can-do attitude mind-set.
• Possess strong communication and strong stakeholder management skills.

Come along on CMA CGM’s adventure !