Service Delivery Intern Apprentice Cambodia

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

PURPOSE

This role will build up a stronger customer care team and contribute to team performance.

He/she will also strive for better customer care team results.

2. WORK RELATIONSHIP

Internal: HO/ARO, CS Dept. Docs team, Traffic team, Accounting, Logistics & Operations, Branch offices & CMA CGM Agencies
External: Customers, Barge/Feeder operator, Depot & Terminal

3. RESPONSIBILITIES

Local customs declaration
Preparing Delivery Order to customers
Pre-Invoicing Controls and send invoices to customers
Front Desk support
Long idle cargo notification and follow-up
Other duties may be assigned as per company task prioritization.

4. QUALIFICATIONS AND PROFILE

Proficiency in the use of English language
Computer and system literacy
Curious, resourceful and fast learner
Highly motivated individuals and easily adaptable to new environments
Student in university, Fresh graduated, Experienced related

Come along on CMA CGM’s adventure !