Customer Service Professional Mauritius

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Main responsibilities:

•          Build strong relationships and provide outstanding customer support across phone, email and digital channels.

•          Manage customer requests from start to finish, ensuring timely resolution within agreed service levels.

•          Coordinate with internal teams to resolve shipment issues and provide proactive updates.

•          Handle exceptions such as delays, schedule changes and documentation issues.

•          Promote digital solutions and help customers make the most of our online services.

•          Identify opportunities to offer additional value-added services.

•          Monitor service performance and contribute to continuous improvement initiatives.

•          Maintain accurate customer information and ensure compliance with company processes.

•          Manage documentation activities for efficient handling of cases to provide timely response and excellent customer service.

•          Follow up on C-SAT and NPS feedback

Come along on CMA CGM’s adventure !