Global Key Account Manager

CMA CGM Holland is located in Europe's largest container port: Rotterdam, commonly known as the Gateway to Europe. Our mission is to lead sustainable change within the maritime industry. In order to achieve the goal of net zero carbon by 2050, sustainable development has become one of the main axes of the CMA CGM Group strategy.

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As part of its growth and development, CMA CGM Holland is looking for a Global Key Account Manager (GKAM) to join its Global Sales department, in the Commercial pillar.

ABOUT THE ROLE

The GKAM is responsible for growing the business of Global Key Accounts in the Netherlands by developing and executing the account plans for each customer within the portfolio. The portfolio consists of maximum 3 to 4 large global accounts (BCO and/or International Freight Forwarders) and potential local touch point for a few GKAM’s from other regions. The GKAM reports to the Global Sales Manager in the Netherlands, but works closely with the vertical manager and trade managers in head offices.

The key responsibilities of the GKAM includes:

Account Strategy and Value proposition
- Develop a growth strategy and budget for each account with your Vertical Manager.
- Monitor industry (transformation, evolution) and detect and develop business opportunities in the industry, with the support of the Head of Vertical.
- Communicate internally on accounts’ evolutions with Top Management and contribute to value proposition ideas.
Business Development
- Ultimately responsible for a portfolio of Strategic and Large customers on a Global level for all trades and brands.
- Identifying the commercial opportunities and developing new business for the Group.
- Responsible for building account plan for each customer within portfolio.
- Plan and conduct commercial visits to promote all CMA CGM group services and products.
- Develop strategic partnerships with customer, increase commercial network expertise and knowledge of this customer.
- Enhance group competitive advantage through market feedback on rates, competition, and conditions.
- Ultimately responsible for tender management with administrative support.
- Relay pricing requests to GBS, relay other operational requests to Customer Care.
Performance Management and Customer Satisfaction
- Ensure account performance, meeting customer awards and addressing market changes.
- Identify and inform of any process improvements needed to improve customer satisfaction.
- Coordinate with all internal stakeholders (legal, lines, customers care, agencies…) to secure the interest of the customer.
- Communicate process improvements for customer satisfaction and operational efficiency.
- Achieve targets for all commercial KPIs in volume and revenues.
Leadership, Teamwork, Team Engagement, Communication
- Animate a community of Local KAM (Regional KAM / country relay).
- Responsible of top-to-top relationship and promotion of long-term strategy with internal stakeholders (lines, CCO, …) and transversal department (legal, credit, …).
- Act as escalation point for operational challenges.

SKILLS AND COMPETENCIES

A senior sales professional with proven track record of targeting and pursuing large scale contracts, able to liaise with C level management
Proven Mastery in negotiations of contracts worth €100K+
Proven Mastery in influence without authority
High degree of decision quality and problem-solving skills
Customer focused and result-driven
Excellent communication skills (oral & written)
Proficient in use of MS Office software, preferable proficient in CRM system NOVA (based on Salesforce)

EDUCATION AND EXPERIENCE

Working experience 10+ years, in a commercial role – preferable within logistics
Minimum bachelor’s degree or proven similar working level
English language minimum C1 level
Dutch language minimum B2 – willing to advance to C1

Screening is a standard part of our internal application process, by applying to this vacancy you acknowledge having taken note of this policy.

As part of our Employee Experience offering, CMA CGM Holland offers a number of perks including:

Solid pension with contributions fully covered by CMA CGM
Annual performance bonus subject to personal and company performance
Collective health insurance with discount on additional packages
Opportunity to participate in volunteer initiatives
Access to 3000+ learning resources and courses
Birthday bonus

Come and find your better way with us!

Applying for this role is only possible in case you are a Dutch residents therefor living and working in the Netherlands. Or in the case you have a valid working permit for the Netherlands which is not linked to the status of ‘knowledge migrant’.

CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees.

Our long-held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer's values and enhances employee engagement.

Join us and discover a world of opportunities.

:: Acquisition in response to the vacancy is not deemed desirable ::

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