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ID:  567099
Location: 

Santo Domingo, DO

IT Service Operations and Support Manager Cluster Hispaniola

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

 

LOCAL POSITION: IT MANAGER

C&ME POSITION:

MISSION:  The IT Manager supervises the activity of Cluster and IT LATAM. Assists these teams to ensure IT is managed efficiently in terms of operations, infrastructure, users support, policies and costs. Acts as a relay with central IT team in case assistance is required and participates in the Global governance of IT Systems within CMA-CGM group.

 

SCOPE OF RESPONSABILITIES:

Assure all Infra-structure is duly provided in all Hispaniola Cluster Operations and support IT LATAM

To monitory the standard recommendation in our Offices, attending best practices defined by Group;

  • Applies All CMA CGM IT standard and specially the security policy in all Hispaniola agencies;
  • Maintain hardware control, monitoring performance and changes plans when necessary;
  • Software Control to avoid license problems;
  • Constants analyze in procedures to maintain the performance in good orders.
  • Build and maintain procedures and policies for the new agency or Offices moves and coordinate with HO to ensure standard HO procedures are applied, especially for Network (WAN and LAN);
  • Validate the purchase orders in all Region, to warranty in line with standard in terms of security, hardware, software and defined group agreement with brands\products.
  • Validate local applications projects in terms of software, hardware to attend specific cases in each agency;

 

Network

  • Prepare and report results to organization, including HO;                                                                              
  • Prepare and control performance reports, individual and for the team;
  • Monitory Cluster Network performance to warranty Systems and local applications running fine in the Cluster;
  • Monitory LATAM phone Systems (VoIP and MS TEAMS and others);
  • Management SD WAN, Internet, mobile and phones agreements.
  • Define with based in KPI’s the necessary investments;
  • Monitory daughter and Sub agent’s standard to attend CMA-CGM systems.
  • Costs Saving based on KPI performance;
  • Management Mobile policies and reports about control;

 

Servers, cloud and applications management

  • Monitory KPI’s to maintain LATAM & Cloud Servers and application in good performance;
  • Servers access permission control;
  • Validate controls of all Servers Backups aligned with LATAM region, warranty contingency in emergency;
  • Validate security suite installation and updates control, warranty all in last protection;
  • Validate SCCM and Intune updates control, warranty all clients are in line with last emergency updates;
  • Follow projects status and priority aligned with LATAM PMO regional
  • To monitory if Applied all CMA CGM IT standard and specially the security Policy in SAM Region;
  • Obtain Printers reports to validate numbers, controls and equipment ;
  • Maintain in control all users access permissions in agreement with correct policy;

 

To structure Users Attendance model and manage its execution

  • To analyses KPI performance in order to identity users difficulties, failures of equipment’s and take corrective actions
  • To analyses KPI performance to identify IT users attendance quality and needs to improve;
  • To Analyses KPI related number of calls to define\allocate team’s based on demand; 
  • To Analyses KPI’s to define the strategy;
  • KPI’s to define staff improvement with based on knowledge and performance;
  • Management to maintain users with all Users facilities 
  • Management hardware control

 

Stakeholder’s management and communication

  • Communicate and alignment with Cluster GM
  • Communicate and alignment with IT LATAM Director
  • Communicate and alignment with GM , discussing projects, necessities and any difficult;
  • Communication with local IT to reinforce policies, procedures and rules;
  • Change Management procedure: validate all projects before implementation;
  • Regular meetings to validate Servers and Applications KPI”s and projects status;
  • Regular meetings to validate Network & Phone KPIs and projects status;
  • Regular meetings to validate Help Desk KPI”s and projects status;
  • Monthly reports preparation for management team and HO;
  • Monitory and support all GM in the region to build IT BUDGET and maintain during the year a management about utilization OPEX and CAPEX;

 

Team Management

  • To motivate team, establishing individual and team aim.
  • Team Management Performance, including definitions, reviews and development plans.
  • Anticipates human impacts of transformation project and sets actions to ensure proper change implementation.
  • Ensures team development and support them in all their needs.
  • Gives direction to individual and collective work regularly to generate motivation.
  • Energizes staff and generates personal commitment.                                                                                                                                                                                 
  • Selects with HR Support, high-quality staff and implement processes for integrating employees into the position and bringing them up to speed to ensure success and return on investment.
  • Manages his/her team and monitor employees on an individual basis (set objectives, assess their performance, monitor completion of their assignments, incentives) to help them become more effective in their work.
  • Supports the professional development of team: analyze training needs, prepare job descriptions, coaching.
  • Ensures that his/her team members have the highest level of performance in the market in terms of customer service, product knowledge and understanding of customer requirements. Exploration of new solutions/opportunities.


Innovation

Main Activities:

  • To  identify opportunities to implement new technologies
  • To analyze the new technologies available in order to identify new possibilities do CMA CGM
  • Communicate and alignment with Innovation team, GM’s and HO;   

 

EDUCATION & EXPERIENCE REQUIREMENTS

  • Degree: Degree Required in IT and certifications
  • IT and System Requirements: Proficient knowledge and practice of IT security, backup strategy, Windows and WAN.
  • Language: English and Spanish
  • Experience: Minimum 4 years of experience in IT Infrastructure/Leading a department

Come along on CMA CGM’s adventure !
 

 

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