Sales Effectiveness Specialist Dominican Republic

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Reports To

Chief Commercial Officer

Location

CMA CGM Dominicana

Job Overview

Contributes to fulfillment of the Commercial Objectives. Sales Support teams play a crucial role in assisting sales representatives by providing them with the necessary tools, information, and resources to effectively engage with customers.

Promote, sell products and services and contributes to encourage Group image and values.

Responsibilities and Duties

- Supports Inside / Outside Sales on a dedicated portfolio of customer

- Handle quotations requests received by Inside, Outside Sales, or customers

- Follow-up on quotations sent, expiring, not booked, customers lost and take actions on it.

- Follow up on digitalize customers with phones calls/reminders based on customer qualification priority defined at Group level.

- Support Customers in the utilization of SpotOn

- Contribute to dispute resolution (if related to quotation) and liaise with Pricers & customer care on Freight & DDSM claims

- Promote CMA CGM Group Services and Non-Maritime products (e-commerce, VAS, intermodal, CEVA…)

- Ensure customer is matching compliance rules at sales stage

Qualifications

· Customer knowledge

· Sales techniques knowledge

· Knowledge of commercial policy and offers

· Business intelligence

· Commercial action

· Negotiation

· Incoterm knowledge

· Operational marketing

· Commercial relation

· English

Key Performance Indicators (non-exhaustive)

• Nb Quotation closed

• % Quotations converted into Bookings

• % Non-Valid Rate versus targets

• Nb Dispute linked with Incorrect rate versus targets

• TAT Offer versus targets

• Nb offers before closing

Work Relationships

• Customers

• CMA CGM Agencies Staff (Local & Global)

• CMA CGM Group Regional Office

Come along on CMA CGM’s adventure !