H&M Claims Manager APAC

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Role Overview

We are seeking a highly motivated and experienced Manager in Insurance & Claims to join our team. In this role, you will be responsible for managing vessel casualties and emergencies on CMA CGM owned vessels, handling hull and machinery (H&M) and crew claims and overseeing the claims management process as well as on issues arising on chartered vessels operating from APAC region. Reporting to the Deputy General Counsel, Asia Pacific, you will play a crucial role in ensuring efficient and effective claims handling while minimizing operational disruptions and risks.

Key Responsibilities

• Handle hull and machinery (H&M) and crew claims, ensuring timely and accurate processing.
• Manage large-scale vessel casualties, such as fire, grounding, etc. and cases giving rise to General Average or salvage incidents.
• Follow through on claims, identifying responsible third parties, causation investigation and conclude recovery with minimal impact on operations and markets.
• Manage H&M, P&I (Protection and Indemnity), and other insurance covers for the company's fleet.
• File all claims with relevant insurers promptly and ensure proper coordination with insurers for processing marine claims (hull, cargo, crew, and related P&I claims).
• Conclude settlements and recoveries on the best possible terms.
• Pursue and follow up on claims recovery from insurers.
• Conduct claims and system training as required.
• Support the Deputy General Counsel in coordinating claims responses during major incidents and quarterly reporting.
• Provide advice to various stakeholders on emerging situations.
• Appoint, instruct, and manage lawyers for legal proceedings and major incidents when necessary.
• Assist in handling arbitrations, mediations, and litigations, maintaining updated records of all claims and their status.
• Occasional business travel may be required.
• A part of the weekend emergency duty roster.

What We’re Looking For

• Bachelor's degree in Maritime Law, Maritime Legal Studies, or Marine Insurance preferred.
• 6-8 years of relevant marine insurance and claims experience in claims management with shipowners, ship managers, or P&I Clubs and their correspondents.
• Strong knowledge of maritime laws and conventions related to cargo liabilities.
• Hands-on individual with excellent communication skills and proven supervisory abilities.
• In-depth knowledge of the container liner industry is preferred.
• Resilient with a sense of urgency and the ability to work well under demanding timelines.
• Proficiency in business applications and IT tools such as SAP, Excel, Microsoft, etc.

**This role is open for local employment only

**Kindly note that only short-listed applicants will be contacted.

** By applying for this role, you hereby consent to the CMA CGM Group collecting, processing and using any personal information you submit, for the following purposes:

(i) To process the application for the role being applied for;

(ii) To process the application for other open positions within the CMA CGM Group which may be suitable to you;

(iii) To conduct necessary reference checks; and

(iv) Any other purpose related to one or more of the above.

You further consent to the CMA CGM Group retaining such personal information for a period of two years following your submission thereof, so that we may consider you for other open positions within the CMA CGM Group which may be suitable to you in the event that you are not selected for this role.

NOTICE TO THIRD PARTY AGENCIES: Please note that CMA CGM Group does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, CMA CGM Group will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, CMA CGM Group explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of CMA CGM Group.

Come along on CMA CGM’s adventure!

Come along on CMA CGM’s adventure !