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ID:  562274
Location: 

Singapore, SG

Head of Claims & Insurance APAC

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Role Overview
We are seeking a highly motivated and experienced Head of Claims and Insurance to lead and manage all aspects of marine insurance, cargo claims, and vessel-related claims for the CMA CGM APAC region. This role involves overseeing hull & machinery (H&M), crew, cargo, and third-party liability claims, ensuring efficient claims handling, risk mitigation, and recovery optimization in coordination and under supervi-sion  with CMA CGM head office. The successful candidate will play a pivotal role in managing large-scale casualties, legal disputes, and insurance recoveries while providing strategic guidance to stakeholders.

 

Key Responsibilities:

Marine Claims (Hull & Machinery (H&M), Crew, P&I):

  • Manage vessel casualties (fire, grounding, salvage, General Average) and ensure timely claims processing.
  • Oversee H&M, P&I, and other fleet insurance covers, ensuring proper filing and coordination with insurers.
  • Conduct causation investigations, identify third-party liabilities, and maximize recovery from in-surers and third parties.
  • Negotiate settlements and recoveries on the best possible terms.

 

Cargo Claims & Litigations:

  • Handle customer claims, lawsuits, and recovery actions from insurers, lawyers, and third parties in Asia region.
  • Ensure cargo claims are resolved with minimal operational/market impact while protecting CMA CGM’s interests.
  • Manage Serenity (self-retained claims) and Elite customer claims per company SOPs.

 

Strategic & Leadership Functions

  • Lead and mentor the Claims & Insurance team, ensuring alignment with business objectives
  • Provide legal and operational advice on emerging risks, contractual clauses, and non-standard situations.
  • Identify process/knowledge gaps and implement improvements to reduce legal/financial expo-sure.
  • Occasional business travel may be required.

 

What We're Looking For:

  • Bachelor’s degree in Maritime Law or Marine Insurance (Master’s preferred).
  • ideally 10 years in marine insurance, cargo claims, and hull & machinery claims (shipowners, P&I Clubs, or maritime law firms).
  • Strong knowledge of maritime laws, conventions (Hague-Visby, Hamburg Rules), and insurance practices.
  • Proficiency in SAP, Excel, Microsoft Office, and claims management systems.
  • Leadership & Soft skills -
    • Proven supervisory/managerial experience in a similar role.
    • To conduct proper Cargo Claim and H&M training to all internal stakeholders as required
    • Team player, resilient, proactive, and able to work under tight deadlines.
    • Cost driven
    • Excellent negotiation, communication, data maintenance and management and stakeholder management skills.
    • In-depth knowledge of the container shipping/liner industry is a plus.   

 

Why Join CMA CGM?

  • Be part of a global leader in shipping and logistics with ambitious growth plans. 
  • Work in a collaborative, inclusive, and supportive environment.
  • Competitive salary and comprehensive benefits package.
  • Opportunities for professional growth and regional exposure.

 

**This role is opened for local employment only.

 

**Salary package (local) & job title shall commensurate with experience.
**Kindly note that only short-listed applicants will be contacted.

 

** By applying for this role, you hereby consent to the CMA CGM Group collecting, processing and using any personal information you submit, for the following purposes: 
(i)    To process the application for the role being applied for; 
(ii)    To process the application for other open positions within the CMA CGM Group which may be suitable to you; 
(iii)    To conduct necessary reference checks; and 
(iv)    Any other purpose related to one or more of the above.
You further consent to the CMA CGM Group retaining such personal information for a period of two years following your submission thereof, so that we may consider you for other open positions within the CMA CGM Group which may be suitable to you in the event that you are not selected for this role. 

 

NOTICE TO THIRD PARTY AGENCIES:  Please note that CMA CGM Group does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, CMA CGM Group will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, CMA CGM Group explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of CMA CGM Group.

Come along on CMA CGM’s adventure !

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