Key Account Manager

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Role Overview
As a Key Account Manager, you will drive revenue growth by identifying new business opportunities while managing and expanding relationships with key clients. You’ll lead account negotiations, oversee commercial performance, and define pricing strategies aligned with Group policies.
This role also involves close collaboration with internal teams to ensure service excellence and the promotion of Value-Added Services (VAS) to enhance customer offerings.

Key Responsibilities

• Identify and engage new customers and markets to promote the company’s services, while maintaining and strengthening relationships with existing key clients.
• Develop, lead, and manage key account negotiations to support global revenue targets and long-term business growth.
• Monitor and manage the commercial performance of assigned accounts, ensuring alignment with business objectives.
• Define commercial and pricing policies in coordination with Line Management and in compliance with Group strategies and policies.
• Prepare visit reports, conduct market studies, and complete additional tasks as assigned by Management.
• Communicate commercial strategies and directives across the network, ensuring consistent and accurate implementation.
• Drive customer relationship development and continuous improvement to enhance client satisfaction and retention.
• Collaborate closely with Operations, Cargo Flow, and other internal departments to ensure seamless service delivery.
• Promote and sell Value-Added Services (VAS) to enhance customer offerings and increase revenue.
   

What We’re Looking For

• Minimum 5 years of experience in commercial roles within the ocean freight industry; NVO experience preferred.
• Proven leadership, negotiation, and communication skills with a strong customer-oriented mindset.
• Proficient in Microsoft Office, particularly Excel (vLookup, Pivot Tables) and PowerPoint.

Why Join CMA CGM?

• Be part of a global leader in shipping and logistics with ambitious growth plans. 
• Work in a collaborative, inclusive, and supportive environment.
• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth and regional exposure.

**This role is open for local employment only
 
**Kindly note that only short-listed applicants will be contacted.

** By applying for this role, you hereby consent to the CMA CGM Group collecting, processing and using any personal information you submit, for the following purposes:

(i) To process the application for the role being applied for;

(ii) To process the application for other open positions within the CMA CGM Group which may be suitable to you;
(iii) To conduct necessary reference checks; and
(iv) Any other purpose related to one or more of the above.

You further consent to the CMA CGM Group retaining such personal information for a period of two years following your submission thereof, so that we may consider you for other open positions within the CMA CGM Group which may be suitable to you in the event that you are not selected for this role.

NOTICE TO THIRD PARTY AGENCIES:  Please note that CMA CGM Group does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, CMA CGM Group will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, CMA CGM Group explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of CMA CGM Group.

Come along on CMA CGM’s adventure !