Sales Support Executive

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Primary Objective

You will provide administrative and operational support to the sales team, ensuring smooth execution of sales activities and customer engagement. You play a critical for optimizing sales efficiency by handling quotations, managing compliance, and supporting digital tools. 

Key Result Area & Accountabilities

Sales Administration & Support (Approx. 70%)

• Supports Inside / Outside Sales on a dedicated portfolio of customers
• Handle quotation and rate filing requests received from Inside/Outside Sales or customers
• Follow up on quotations sent, expiring, not booked, customers lost and take actions on it
• Follow up on digitalize customers with phone calls/reminders based on customer qualification priority defined at Group level
• Support Customers in the utilization of digital tools
• Contribute to dispute resolution (if related to quotation) and liaise with Pricers & customer care on Freight & container free time claims
• Ensure customers are matching compliance rules at sales stage
• Provide administrative support in the preparation of presentation materials, reports, RFQ bids/tender, website updates, sales credits maintenance

Sales & Promotion (Approx. 30%)

• Promote CMA CGM Group Services and Non-Maritime products (e-commerce, Value added services, intermodal, CEVA…) to a portfolio of digital customers based on leads received
• Any other tasks and projects as assigned 

Minimum Requirements

• Diploma or Bachelor’s degree
• 0 to 2 years of experience in sales support, customer service, or administrative role within maritime industry
• Strong communication and interpersonal skills with a customer-oriented mindset.
• Excellent organizational skills with attention to detail and ability to multitask in a fast-paced environment.
• Team player with a proactive attitude and problem-solving mindset.

**This role is open for local employment only

**Kindly note that only short-listed applicants will be contacted.

** By applying for this role, you hereby consent to the CMA CGM Group collecting, processing and using any personal information you submit, for the following purposes:

(i) To process the application for the role being applied for;

(ii) To process the application for other open positions within the CMA CGM Group which may be suitable to you;

(iii) To conduct necessary reference checks; and

(iv) Any other purpose related to one or more of the above.

You further consent to the CMA CGM Group retaining such personal information for a period of two years following your submission thereof, so that we may consider you for other open positions within the CMA CGM Group which may be suitable to you in the event that you are not selected for this role.

NOTICE TO THIRD PARTY AGENCIES: Please note that CMA CGM Group does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, CMA CGM Group will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, CMA CGM Group explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of CMA CGM Group.

Come along on CMA CGM’s adventure!

Come along on CMA CGM’s adventure !