Sales Support Representative

Kia ora, Talofa, Halo, Ola, Gutpela dei, Mālō e lelei – Rise in Motion!

Join our diverse Oceania team in Australia and grow your career with us!

We are CMA CGM, the business that moves in excess of 22 million containers of cargo every year from over 400 different seaports. Backed by a diverse portfolio of brands and subsidiaries, the CMA CGM Group is the third largest container shipping Group in the world, making us well equipped to move cargo from door-to-door, on a global scale.

ANL is a long-standing brand within the CMA CGM Group with a vision for the future. Headquartered in Melbourne, ANL Container Line offers shipping services to all major Oceania destinations, with extensive coverage throughout Australia, New Zealand, Asia, the West Coast of America, South Asia, Papua New Guinea, and the Pacific Islands.

Our mission is to lead sustainable change within the maritime industry. As we embark on this large-scale transformation journey, we are calling for our team members to be both bold and imaginative to achieve the needs of our business. We are growing and changing the way we serve our customers. If you are willing to roll your sleeves up and contribute to this journey, we would love to hear from you!

About the Role: 

Reporting to: Customer Service Manager & Deputy Customer Care Director

Employment Type: Fixed Term until November 2026, full-time

Work Location: South Wharf, Melbourne

The Sales Support Representative will play a key role in delivering sales support services to help achieve ANL & CMA CGM’s sales targets and KPIs. 

The role and responsibilities will include:

• Manage a national portfolio of ANL & CMA CGM customers, providing sales support and assisting interstate teams when needed.
• Ensure KPIs are met, proactively addressing concerns with the Sales Support Manager (SSM).
• Support sales executives with administrative tasks, rate negotiations, quoting, CDVA, and snapshot reports.
• Promote CMA CGM digital tools and non-maritime services while compiling ad hoc statistics and performance reports.
• Provide timely sales support to assigned customers across various states within set KPIs.
• Monitor quotes, update opportunities in NOVA Business, and track mailbox activity for assigned customers.
• Ensure accurate rate filing in relevant systems to minimize errors and maintain compliance with KPIs.

To be successful in this role, you will need:

• Minimum 3 years of experience in shipping, freight forwarding, logistics, or a related industry, preferably in sales or customer service.
• Proficiency in Microsoft Office suite.
• Strong customer interaction, public relations, and interpersonal skills.
• Flexible and adaptable, willing to take on various tasks.
• Highly organized with the ability to meet deadlines.
• Strong analytical and logical thinking skills.
• Excellent written and verbal communication skills.

Eligibility Requirements

• To be eligible to apply, you must have been in your current role for at least 12 months and please discuss your application with your manager before applying.
• Applicants must have full working rights in Australia for the entire duration of the contract.
• New Zealand citizens planning to relocate permanently to NSW, Australia, are more than welcome to apply.
• We are building our team locally in Australia and are looking for people who want to grow with us; applications from overseas candidates expecting remote work will not be considered.
• Kia ora, Talofa, Halo – we welcome all local talent ready to join our diverse Oceania team!

Additional Information

We do not accept unsolicited approaches or candidate submissions from recruitment agencies. Only direct applications will be considered.

Why join CMA CGM?

We are continuously striving to provide new opportunities and benefits that make our business a great place to work, but the truth is that it’s our people who make us want to come to work every day. We make time to engage, connect and celebrate the moments that matter with our colleagues.

We have a strong culture built around supporting progression and promotion and offer a diverse and engaging training calendar that provides you with the opportunity for growth, no matter your interests.

In an ever-changing economy, the shipping industry remains a beacon of stability, and our continued success is a testament to our unwavering commitment to excellence. We prioritise delivering exceptional experiences to both our customers and our employees.

The CMA CGM Group is also deeply committed to sustainability. We demonstrate our dedication to acting for the planet, people, and fair trade, through initiatives like reducing greenhouse gas emissions, promoting equity and inclusion in the workplace, educating employees on climate issues, and engaging in community and environmental projects.

Some of our other benefits include:

Flexible Working Options
Additional Leave Days
Paid Parental Leave
Annual Health Checks
Complimentary gym access
Discounted DFO Parking Tickets
Novated car leasing
Social Club events held all year round
Employee Wellbeing Support – Mental, cultural, financial, and health resources, including Telus Health
Study leave and study reimbursement
Opportunity to participate in volunteer initiatives with partner charities such as the Big Umbrella
Access to 3000+ learning resources and courses
Career development opportunities across Asia Pacific, Europe and other office locations globally

Our Commitment to Diversity

At CMA CGM, we take pride in being one of the most culturally diverse organisations locally and globally, fostering a respectful, inclusive, and collaborative environment where all employees can thrive. Our strength lies in our people, and embedding Diversity, Equity, and Inclusion (DEI) into our culture is essential to our ongoing success. By Acting for People, we harness the unique perspectives and experiences of our teams, benefiting our employees, customers, and the communities we serve. We welcome and encourage applications from all qualified individuals, and celebrate the variety of backgrounds, experiences, and perspectives that make our teams stronger.

Join us at CMA CGM, where your potential meets endless possibilities, and together, we shape the future of global shipping.