Customer Service Professional Taiwan

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

1. Shipment lifecycle case management and dispatch cases to back-office team. Be the Single entry for all customer care queries.
2. Answering customer inquiries: Responding to customer calls, cases or chat messages to provide support, answer questions, and resolve issues within service level agreement.
3. Resolving complaints in case of unexpected shipment disruptions/ issues
4. Coordinate with related internal teams and follow up to ensure Resolution
5. Follow up on Customer Satisfaction Survey and NPS FEEDBACK for assigned customer
6. Face to face meeting with customer to create continuous improvement environment for assigned customer

Come along on CMA CGM’s adventure !