Customer Service Specialist

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

We at CMA CGM Estonia are now looking for a Customer Service Specialist to join our team.

Your role

As customer service specialist, you will play a key role in creating high-quality customer service for our clients. This is a permanent, full-time position. You will join a six-person customer service team. Here’s how your future manager describes the team:

“Our Customer Service team thrives on collaboration, positivity, and a shared passion for shipping. We’re not just colleagues; we’re supportive friends who celebrate wins together and tackle challenges with a can-do attitude. If you’re looking for a team where your ideas are valued, your growth is encouraged, and every day brings a sense of purpose, you’ll feel right at home with us.”

What are you going to do?

You will work with versatile tasks related to export and import customer service for deep sea and short sea clients. For example, you will:

• coordinate customers' transport orders and demanding documents
• support customers in their various inquiries, investigate and solve problem cases related to transportation
• implement and develop customer relationships
• handle dangerous goods and other special cargo shipments
• apply country- and port-specific rules and regulations
• coordinate with CMA CGM’s global network whenever needed

Who are we looking for?

Our ideal candidate for this role has:

• previous experience in customer service work from shipping or logistics industry
• relevant degree in logistics, supply chain management or another related field
• sense of responsibility and ability to work both with accuracy and efficiency
• great teamwork and communication skills, and a positive approach to work
• ability to solve problems, even in rather complex situations
• English and Estonian language skills to communicate fluently with our local and global stakeholders.
• good IT skills (MS Office) and ability to learn new IT systems.

To apply, send your application and CV together with your salary request in English as soon as possible, but latest by 21.09.2025. We will review applications already during the application period and move forward in the process as soon as a suitable applicant is found.

Come along on CMA CGM’s adventure !