IT Service Support Specialist

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Role Summary
Provides high-quality support for workplace technology, infrastructure, and audiovisual systems, ensuring reliable and secure IT operations. Responsibilities include maintaining local servers, storage, and network equipment, resolving incidents, and contributing to continuous IT service improvement.

ABOUT THE ROLE – Key Responsibilities
Workplace & End-User Support:
•    Acts as the primary point of contact for end users, diagnosing and resolving hardware and software issues on-site, remotely, or via phone
•    Installs, configures, and maintains IT equipment (laptops, desktops, smartphones, printers)
•    Supports onboarding and offboarding, including device handling, account creation and access, and maintaining technical procedures and user guides
•    Manages IT inventory and assets, including identification, tracking, and lifecycle management

Audiovisual & Meeting Room Support:
•    Ensures smooth operation of audiovisual and meeting room systems, including setup, configuration, and troubleshooting
•    Supports meetings and presentations, resolving technical issues promptly

Local Infrastructure & Network Support:
•    Maintains local server and storage environments (including NAS), supports virtualization, and monitors backup and recovery systems
•    Assists with network operations, including switches and wireless access points, and troubleshooting connectivity with network specialists

Hardware, Software & Incident Management:
•    Manages lifecycle of physical IT equipment, replacing defective or outdated components
•    Applies OS and application patches and performs upgrades to maintain security and system currency
•    Handles incidents end-to-end: ticket categorization and prioritization, troubleshooting and root cause analysis, escalation, documentation, and follow-up
 
Opportunities in This Role:
•    Collaborates with IT professionals across infrastructure, networking, and end-user support
•    Gains hands-on experience with server, storage, virtualization, and Microsoft 365
•    Contributes to improving IT processes, documentation, and service quality
•    Develops broad technical skills in a dynamic, service-oriented environment

ABOUT YOU
Education & Qualifications:
•    Formal education in Information Technology

Technical Skills:
•    Understanding of network architectures (IP addressing, VLANs, Wi-Fi, switching)
•    Understanding of server infrastructure (Linux, Windows, virtualization, hardware)
•    Advanced knowledge of Windows environments
•    Knowledge of Microsoft 365 (Teams, SharePoint, Outlook, OneDrive)

Additional Appreciated Skills:
•    Experience in IT support environments
•    Knowledge of SCCM, Active Directory, and Group Policy Objects (GPO)

Core Competencies: 
•    Analytical troubleshooting and structured problem-solving
•    End user focused communication
•    Time management skills
•    Documentation discipline
•    Team collaboration and coordination

Come along on CMA CGM’s adventure !