Cross Sales Expert

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

クロスセールス エキスパート ポジション

CMA CGMグループの一員である CMA CGM JAPAN株式会社では、海上輸送以外のプロダクト（陸上・航空輸送、Eコマース関連サービス、付加価値サービス など）の提案をリードするクロスセールス エキスパートを募集しています。

既存・新規顧客の輸送ニーズを丁寧にヒアリングし、海上輸送にプラスアルファの価値をもたらすソリューションを提案する「専門家・アドバイザー」としてご活躍いただきます。

ご応募にあたっては、日本語の履歴書・職務経歴書、英文レジュメのご送付をお願いします。

主な業務内容

• 海上輸送以外のプロダクトについて深い知識を習得し、価値と特徴を分かりやすく説明する
• 営業チームが提案しやすい、セールス／マーケティング資料の企画・作成・更新
• 営業・カスタマーサービスなど社内関連部門と連携し、市場機会の発掘や各種コマーシャル施策をサポート
• セールスに同行し、海上輸送以外のプロダクト提案に関する商談・オンラインミーティング等への参加
• 顧客からの声やフィードバックを積極的に収集し、ニーズや課題に対するタイムリーな対応と提案を行う
• 顧客や輸送要件に応じて、最適なプロダクトや組み合わせのソリューションを提案

求める人物像・スキル

お客様志向を軸に、新しいサービスやコンセプトの浸透・拡大に前向きに取り組める方。

＜必須要件＞

• 日本語・英語ともにビジネスレベルでのコミュニケーションスキル（読み・書き・会話）
• ITツールや各種アプリケーションを活用し、情報整理・資料作成・営業活動を効率的に進められる方
• 前向きなマインドセットと高い対人スキルを持ち、先回りした行動・スピーディなレスポンス・好奇心をもって仕事に取り組める方
• データや数値をもとに状況を分析し、課題の原因を特定しながら解決策を考えられる分析力

＜歓迎要件＞

• マーケティング分野での実務経験、または関連領域の学習経験
• CRM 活用や各種セールステクニック（クロスセル・アップセル等）に関する知識・経験
• 実務レベルの交渉スキル

当社で働く魅力

海上輸送に強みを持つグローバルグループの中で、「海上輸送以外のプロダクト」を軸に新たなビジネス機会を切り拓く、チャレンジングで影響力の大きいポジションです。
部門横断でのコラボレーションや新しい施策へのチャレンジを通じて、ロジスティクス業界における新しい価値提供に携わりたい方にフィットする環境です。

Cross Sales Expert

Join CMA CGM JAPAN K.K., a global leader in maritime transport and logistics, as a Cross Sales Expert. You will play a pivotal role in expanding our range of services beyond maritime freight, contributing to innovative commercial strategies and supporting the growth of our non-maritime product offerings.

Your Role

As a Cross Sales Expert reporting to the Cross Sales Manager, your mission is to be a key driver in raising awareness and adoption of our non-maritime products among existing and potential customers. You will serve as an expert and trusted advisor, bringing fresh concepts and tailored solutions that enhance customers' shipment experiences beyond traditional maritime transport.

Key Responsibilities

• Develop In-Depth Expertise: Gain comprehensive knowledge of our non-maritime products to confidently communicate their benefits and features.
• Sales and Marketing Support: Prepare engaging and informative sales and marketing materials that empower all sales teams to effectively promote and introduce our non-maritime product range.
• Collaborate Across Departments: Work closely with sales, customer service, and other teams to identify commercial market opportunities and support strategic initiatives.
• Commercial Engagements: Participate in commercial visits and calls alongside both outside and inside sales teams to support negotiations and customer engagements related to non-maritime offerings.
• Customer Insight & Responsiveness: Identify customer needs and potential issues by actively listening and gathering feedback, ensuring timely and appropriate solutions.
• Tailored Solutions: Propose suitable non-maritime products and solutions that align with different customer segments and unique shipment requirements.

Who We Are Looking For

We seek a professional committed to excellence and continuous learning, with a passion for customer-centric approaches and market innovation.

Must Haves

• Fluency in both spoken and written Japanese, complemented by strong English communication skills, to ensure effective interaction with customers and cross-functional teams.
• Proficient use of IT tools and applications to efficiently manage information and support sales activities.
• Excellent interpersonal skills with a positive mindset, demonstrating anticipation, responsiveness, and curiosity.
• Strong analytical abilities to interpret data and diagnose issues, enabling informed decision-making and solution development.

Desirable Skills and Experience

• Professional or educational background in marketing, enriching your understanding of customer engagement and market dynamics.
• Experience with customer relationship management and sales techniques to effectively promote and position non-maritime products.
• Knowledge of commercial policy and tactical negotiation skills to navigate complex sales discussions effectively.

What We Offer

At CMA CGM JAPAN K.K., you'll be part of a forward-thinking team that values diversity, innovation, and professional growth. We provide opportunities for learning and development within an inclusive environment that encourages collaboration and respect for different perspectives.

Join Us

If you're eager to broaden your horizons and contribute to shaping the future in non-maritime logistics solutions, apply today to become a valuable part of CMA CGM JAPAN K.K. Bring your skills, curiosity, and enthusiasm to a company that supports your ambitions and drives impactful results for customers around the world.

***When applying for this position, please submit your Japanese resume along with both Japanese and English CVs detailing your work history. ***

Come along on CMA CGM’s adventure !