Sales Support Specialist Japan

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

セールスサポートポジション

CMA CGMグループの一員である CMA CGM JAPAN株式会社では、セールスサポートを募集しています。

セールスチームの一員として、データ管理や見積作成、顧客対応を通じて、日本市場でのビジネス拡大に貢献していただくポジションです。

ご応募にあたっては、日本語の履歴書・職務経歴書、英文レジュメのご送付をお願いします。

主な業務内容

• セールスチームが効果的なソリューションをお客様へ提案できるよう、各種データやガイド資料を整備・提供
• 営業パフォーマンス指標（KPI 等）のモニタリング
• 入札案件や顧客からの見積依頼に対する運賃見積りの作成（社内ポリシーと収益性を考慮）
• 営業活動管理ツールを利用した案件・活動状況のトラッキングおよびレポーティング
• 保留中の案件や顧客からの各種リクエストのフォローとカスタマーサービスの提供
• CMA CGMグループの各種サービスに加え、Eコマース、付加価値サービス、インターモーダル輸送、CEVA Logisticsとのクロスセル案件の提案サポート

求める人物像・スキル

＜必須要件＞

• 日本語ネイティブレベル、英語による社内外コミュニケーションに抵抗がない方
• 複数の業務を同時並行で遂行できる高い分析力およびマルチタスク能力
• 営業・顧客対応の基本的な考え方を理解し、顧客志向で行動できる方
• チームワークを重視し、周囲と連携しながら前向きに仕事を進められる方

＜歓迎要件＞

• MS Office、特に MS Excel を用いたデータ集計・分析・レポーティング作成の実務スキル
• 日本語・英語での顧客向けメールやレター、レポート等のビジネス文書作成スキル
• データ入力・管理における高い正確性と細部への注意力

当社で働く魅力

・グローバルな海運・ロジスティクスグループの一員として、日本市場の営業を支えるコアメンバーとして活躍できる環境

・多様なバックグラウンドのメンバーと協働しながら、語学力・コミュニケーション力・分析力を発揮できるポジション

・継続的な学習・キャリア開発を支援する仕組みがあり、中長期的なキャリア形成が可能なカルチャー

Sales Support Specialist Japan

Join CMA CGM JAPAN K.K., a leading player in the shipping and commercial sector, as a Sales Support Specialist within our dynamic Sales Network division. This role is essential to our Local Sales department, providing vital support to our sales team and ensuring excellent customer experience in the Japanese market.

Your Role

As a Sales Support Specialist, you will be the linchpin in processing sales professionally while maintaining a strong customer-focused outlook. Your role is designed to meet clients' needs promptly and accurately, fostering satisfaction and long-term partnerships. You will be responsible for identifying potential clients, maintaining and updating databases of sales orders, and creating targeted lists for new prospects and existing customers. Your input will streamline sales operations and contribute directly to the team’s overall performance.

Key Responsibilities

• Provide accurate data and comprehensive guides to assist the sales team in delivering effective solutions to our clients.
• Develop and monitor sales performance metrics, delivering actionable insights to optimize practices.
• Prepare detailed rate quotations for tenders and customer inquiries, ensuring competitiveness and compliance with company policies.
• Manage sales tracking tools efficiently, offering precise reports on sales activities and critical information to management.
• Review pending orders and customer requests attentively to guarantee an outstanding customer service and seamless customer experience.
• Support Sales Representatives in promoting CMA CGM group services alongside our Non-Maritime products, including e-commerce solutions, value-added services, intermodal transport, and CEVA cross-selling initiatives.
• Collaborate with cross-functional teams to facilitate smooth sales processes and align customer expectations with service delivery.
• Maintain excellent records and documentation of sales activities, ensuring data integrity and confidentiality.

What We Are Looking For

Must Have:

• Fluency in spoken and written Japanese, coupled with strong English communication skills to effectively interact with customers and internal teams.
• Strong analytical abilities coupled with excellent multitasking skills to manage various sales operations simultaneously.
• Thorough understanding of sales principles and best practices in customer service to support and enhance client interactions.
• Demonstrated teamwork and motivational skills to contribute positively to the sales environment and foster collaboration.

Desirable Skills:

• Proficiency in MS Office Suite, especially MS Excel, enabling efficient data handling and reporting.
• Professional writing ability for crafting detailed customer advisory communications in both Japanese and English.
• Exceptional accuracy in data management, ensuring reliability of sales information and operational consistency.

Why Join Us?

At CMA CGM JAPAN K.K., we pride ourselves on creating a diverse and inclusive workplace that values each team member's contribution. This role offers an exciting opportunity to engage with a global leader in shipping and logistics while developing your career within a supportive and innovative environment. We encourage continuous learning and development, providing opportunities to enhance your professional skills and grow within the company.

Work Environment & Culture

Our Sales Network division thrives on collaboration, transparency, and customer-centricity. As a Sales Support Specialist, you will be part of a motivated team committed to excellence, innovation, and delivering exceptional service. We believe in balancing high performance with wellbeing and fostering an atmosphere where every voice is heard and respected.

If you have a passion for sales support, thrive in a challenging environment, and are eager to contribute to a market-leading company, we invite you to apply and help us shape the future of shipping and logistics in Japan.

***When applying for this position, please submit your Japanese resume along with both Japanese and English CVs detailing your work history. ***

Please ensure you are familiar with the CMA CGM Corporate Internal Mobility guidelines.