Service Delivery Specialist Japan

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

サービスデリバリースペシャリスト ポジション (輸入ドキュメンテーション）

CMA CGMグループの一員である CMA CGM JAPAN株式会社では、サービスデリバリー部門において、輸入ドキュメンテーションを担当するサービスデリバリースペシャリストを募集しています。国際貿易に関する規制を踏まえながら、輸入書類の正確かつ効率的な処理を通じて、円滑なサービス提供と顧客満足度の向上に貢献していただく重要なポジションです。

ご応募にあたっては、日本語の履歴書・職務経歴書、英文レジュメのご送付をお願いします。

主な業務内容

• 輸入書類に関する一連のプロセスを調整・管理し、正確な書類処理を行う
• 社内関係部署、顧客、フォワーダーなどと密に連携し、コンプライアンスを確保しながら書類に関する問い合わせに対応する
• 会社方針および関連法規制に準拠するため、輸入書類に関するデータの正確性を高い水準で維持する
• 輸入書類の進捗状況を確認・管理し、遅延などの可能性を早期に把握して対応する
• 書類業務プロセスの継続的な改善に取り組み、業務効率および顧客体験の向上を支援する
• 多文化環境のチームや関係者と円滑にコミュニケーションを取り、輸入プロセス全体における明確性と透明性を維持する

求める人物像・スキル

海運業界における輸入業務および書類手続きについて理解があり、正確かつ丁寧に業務を進められる方を求めています。日本の輸入規制に関する実務経験をお持ちの方を歓迎します。

＜必須要件＞

• 日本語ネイティブレベル、英語でのビジネスコミュニケーション能力
• 日本市場における海運、物流、または輸出入書類業務の経験
• 高い事務処理能力および業務管理能力
• 課題解決力があり、複数の業務を優先順位をつけて効率的に進める能力
• 輸入通関・税関規制に関する基礎知識、およびNACCS操作に関する知識

当社で働く魅力

• グローバルな海運・ロジスティクスグループの一員として多様なバックグラウンドのメンバーと協働しながら活躍できる環境
• 継続的な学習・キャリア開発を支援する仕組みがあり、中長期的なキャリア形成が可能なカルチャー

Service Delivery Specialist Japan (Import Documentation)

Join CMA CGM JAPAN K.K. as a Service Delivery Specialist in our dynamic Service Delivery division, supporting our Shipping - Customer Care activities within the Import Documentation department. The successful candidate will play a pivotal role in ensuring accurate and efficient handling of import documentation, supporting seamless service delivery and enhancing customer satisfaction.

About the Role

As a Service Delivery Specialist in the Import Documentation team, you will be responsible for managing and processing import documents related to shipping operations. Your expertise will directly contribute to the effective coordination of shipments and compliance with international trade regulations, forging a critical link between customer care and operational excellence.

Key Responsibilities

• Coordinate and manage import documentation processes ensuring timely and accurate completion to support shipment clearance and delivery.
• Collaborate closely with internal departments, customers and freight forwarders to facilitate compliance and resolve documentation queries.
• Maintain high standards of data accuracy for import documentation to comply with company policies and regulatory requirements.
• Monitor and track import documentation status, proactively identifying and mitigating potential delays or issues.
• Support continuous improvement initiatives within the documentation process to enhance efficiency and customer experience.
• Communicate effectively across multicultural teams and stakeholders to maintain clarity and transparency throughout the import process.

Candidate Profile

We are seeking a detail-oriented professional with a strong understanding of import operations and documentation procedures within the shipping sector. Experience working with Japanese import regulations will be advantageous.

The ideal candidate will have:

• Experience in shipping, logistics, or export documentation, particularly within the Japanese market.
• Excellent organisational skills
• Problem-solving aptitude and the capacity to manage multiple priorities efficiently.
• Strong communication skills in both English and Japanese
• Basic knowledge of import clearance and customs regulations and familiarity with NACCS operations

Why Join CMA CGM JAPAN K.K.?

As part of a leading global shipping company, you will be joining a professional environment dedicated to innovation and service excellence. We value our employees and provide opportunities for professional growth, skill development, and the chance to contribute to industry-leading projects. Our inclusive culture fosters collaboration and recognises the diverse backgrounds and perspectives that drive our success.

If you are passionate about service delivery and seeking to make an impact within a respected organisation, we encourage you to apply for the Service Delivery Specialist Japan role today.

***When applying for this position, please submit your Japanese resume along with both Japanese and English CVs detailing your work history. ***

Come along on CMA CGM’s adventure !