Credit Manager

Kia ora, Talofa, Halo, Ola, Gutpela dei, Mālō e lelei – Rise in Motion!

Join our diverse Oceania team in Australia and grow your career with us!

We are CMA CGM, the business that moves in excess of 22 million containers of cargo every year from over 400 different seaports. Backed by a diverse portfolio of brands and subsidiaries, the CMA CGM Group is the third largest container shipping Group in the world, making us well equipped to move cargo from door-to-door, on a global scale.

ANL is a long-standing brand within the CMA CGM Group with a vision for the future. Headquartered in Melbourne, ANL Container Line offers shipping services to all major Oceania destinations, with extensive coverage throughout Australia, New Zealand, Asia, the West Coast of America, South Asia, Papua New Guinea, and the Pacific Islands.

Our mission is to lead sustainable change within the maritime industry. As we embark on this large-scale transformation journey, we are calling for our team members to be both bold and imaginative to achieve the needs of our business. We are growing and changing the way we serve our customers. If you are willing to roll your sleeves up and contribute to this journey, we would love to hear from you!

About the Role: 

Reporting To: Financial Controller - Operations & Projects
Employment Type: Permanent, Full-Time
Work Location: South Wharf, Melbourne

As a Credit Manager, you will lead the day-to-day management of Accounts Receivable across CMA CGM Group carriers within Oceania. Leading a small team of 2 direct reports in Australia and 1 indirect report in New Zealand, you will oversee freight, sundries, detention and demurrage transactions while ensuring effective credit control and timely collections across both cash and credit accounts.

The role and responsibilities will include:

• Lead the day-to-day credit management and debt collection activities across Oceania, ensuring effective control of Accounts Receivable and minimising credit risk.
• Assess customer creditworthiness, manage credit limits and terms, and conduct regular credit reviews to support informed business decisions.
• Monitor aged receivables and collection performance, ensuring timely follow-up, escalation of overdue accounts, and achievement of collection KPIs.
• Prepare and analyse credit control and Accounts Receivable reports, including DSO, aging reports, and payment trends, providing insights and recommendations to management.
• Build and maintain strong relationships with customers, internal stakeholders, and external agencies to resolve payment issues and support business operations.
• Drive continuous improvement of credit control processes, systems, and reporting to enhance efficiency, compliance, and customer experience.
• Lead, coach, and support the credit control team to achieve performance targets while ensuring compliance with company policies, procedures, and OH&S requirements.

To be successful in this role, you will need:

• 5–7 years’ experience in credit management, account management, customer service, or customer relationship management within a fast-paced environment.
• Strong relationship-building and stakeholder management skills are essential, with the ability to maintain positive customer relationships while managing difficult conversations and negotiations effectively.
• Proven experience leading and developing teams, with the ability to drive performance and achieve collection targets.
• Advanced Excel and reporting skills, with the ability to analyse data, identify trends, and provide actionable insights.
• High attention to detail, strong problem-solving capability, and the ability to manage sensitive matters with professionalism and accuracy.
• Excellent written and verbal communication skills, with a proactive, resilient, and customer-focused approach.
• A background or qualifications in Finance, Accounting, or Business, and/or previous experience within the shipping industry, would be advantageous but are NOT essential.

Eligibility Requirements

Applicants must hold Australian Citizenship or Permanent Residency. New Zealand Citizens intending to relocate permanently to Melbourne, Australia, are also encouraged to apply. 

We are building our team locally in Melbourne and are looking for people who want to grow with us; applications from overseas or interstate candidates seeking remote work arrangements will not be considered.

Kia ora, Talofa, Halo – we welcome diverse local talent ready to join our inclusive Oceania team!

Additional Information

We do not accept unsolicited approaches or candidate submissions from recruitment agencies. Only direct applications will be considered.

Why join CMA CGM?

We are continuously striving to provide new opportunities and benefits that make our business a great place to work, but the truth is that it’s our people who make us want to come to work every day. We make time to engage, connect and celebrate the moments that matter with our colleagues.

We have a strong culture built around supporting progression and promotion and offer a diverse and engaging training calendar that provides you with the opportunity for growth, no matter your interests.

In an ever-changing economy, the shipping industry remains a beacon of stability, and our continued success is a testament to our unwavering commitment to excellence. We prioritise delivering exceptional experiences to both our customers and our employees.

The CMA CGM Group is also deeply committed to sustainability. We demonstrate our dedication to acting for the planet, people, and fair trade, through initiatives like reducing greenhouse gas emissions, promoting equity and inclusion in the workplace, educating employees on climate issues, and engaging in community and environmental projects.

Some of our other benefits include:

Flexible Working Options
Additional Leave Days
Paid Parental Leave
Annual Health Checks
Life Insurance
Complimentary gym access
Novated car leasing
Social Club events held all year round
Employee Wellbeing Support – Mental, cultural, financial, and health resources, including Telus Health
Study leave and study reimbursement
Opportunity to participate in volunteer initiatives with partner charities such as the Big Umbrella
Access to 3000+ learning resources and courses
Career development opportunities across Asia Pacific, Europe and other office locations globally

Our Commitment to Diversity

At CMA CGM, we take pride in being one of the most culturally diverse organisations locally and globally, fostering a respectful, inclusive, and collaborative environment where all employees can thrive. Our strength lies in our people, and embedding Diversity, Equity, and Inclusion (DEI) into our culture is essential to our ongoing success. By Acting for People, we harness the unique perspectives and experiences of our teams, benefiting our employees, customers, and the communities we serve. We welcome and encourage applications from all qualified individuals, and celebrate the variety of backgrounds, experiences, and perspectives that make our teams stronger.

Join us at CMA CGM, where your potential meets endless possibilities, and together, we shape the future of global shipping.