Supply Chain Operations Specialist IV

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Pay Range: $26.00

YOUR ROLE

Provides various levels of support and services to areas of the supply chain and operations, such as entering and processing information, working with carriers and providers to update information, track and trace details, and ensure service levels, and providing levels of customer service.

The Supply Chain/Operational Support path has five levels of responsibility, Clerk, Specialist I, Specialist II, Specialist II, Specialist III and Specialist IV.  Each level performs increasing levels of support and understanding of logistics and operational details, the complexity and scope of operation, and degree of internal and external customer service provided.  

WHAT ARE YOU GOING TO DO?

• Enters standard and more routine data in software systems and applications.
• Updates logs, documents and files to track operational, carrier and customer information. 
• Receives and reviews documents for accuracy, such as dates, times, location, counts and related information.
• Responds to basic internal and external customer questions on the status of operations, accounts or services; escalates more complex needs as required.
• Prints and prepares forms, labels, billing, invoices and related documents to ensure timely awareness for processing.  
• Assists with tracking orders and information through systems, vendors and related sources, such as arrival, times, confirmation and similar details.
• Performs basic office and clerical duties, such as preparing and sorting mail, maintaining logs, answering and directing phone calls, and related activities. 
• Performs other duties as assigned.
• Receives and reviews documents for accuracy, such as dates, times, location, counts and related information; applies a basic understanding of transportation and service operations.
• Enters operational/customer transportation data in software systems and applications, such as purchase order and shipping and logistics times, rates, dates, and details.   
• Utilizes databases, logs, and other sources to locate and verify information; information is usually more routine and accessible.
• Reviews or prints and prepares forms, labels, billing, invoices and related documents to ensure timely awareness for processing.  
• Tracks orders and information through systems, vendors and related sources, such as arrival, times, confirmation and similar details.
• Responds to internal and external customer questions, provides information and escalates needs as required; may provide basic quotes.
• Ensures compliance with company policies and procedures and a safe and effective work environment. 
• Assists with identifying potential operational or service concerns, notifies appropriate co-workers and assists with resolving. 
• Develops and maintains excellent customer service to internal and external customers at all times, such as working collaboratively, providing timely communications and instruction and assisting with operations as necessary.
• Performs other duties as assigned.

WHAT ARE WE LOOKING FOR?

Education:

• High School Diploma or GED required.  Specialist III and IV:  Associates Degree, or equivalent combination of work experience is preferred.

Experience:

• Specialist IV:  Five years of specialized logistics or related operations support experience.

Knowledge/Skills/Abilities:

• Basic customer service principles and practices.
• Office operations principles and practices.
• Performing data entry.
• Must be able to read, write, and speak English fluently.
• Communicating with co-workers to provide and receive direction.
• Verifying information and status.
• Basic proficiency in Microsoft Office, Internet, web-based and job specific software applications.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us.  You can stay in the same job family, find a new family to grow in (how about sales or supply chain?) or find your own path. Join CEVA for a challenging and rewarding career. 

#LI-GA2

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background.  We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic.  We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Information provided is true and accurate.  False statements or information will result in the application voided.

Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.