Customer Service Specialist

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

We are seeking a dedicated and proactive Customer Service Professional to join our Flow and Performance Monitoring department within the Air and Ocean Transverse division at CEVA A&O Mexico. This role is based in Mexico City, Alcaldía Benito Juárez, offering an excellent opportunity to contribute to the smooth operation of our logistics services and to build strong relationships with customers.

As a Customer Service Professional, you will play a vital role in ensuring satisfaction through timely and effective communication and support. Your responsibilities will include diligent monitoring and follow-up of shipments, thorough review and verification of net and selling rates, and ensuring accurate billing instructions are communicated and adhered to.

Key Responsibilities

• Deliver prompt and high-quality customer service to both internal and external stakeholders, acting as the primary point of contact for shipment inquiries and support.
• Ensure punctual and accurate tracking of shipments to maintain delivery schedules and proactively address any logistical challenges.
• Review, analyze, and validate net and sales tariff rates to guarantee accuracy and transparency in quotations and invoicing.
• Coordinate billing instructions meticulously, working closely with finance and operational teams to ensure correctness in documentation and invoicing processes.
• Collaborate cross-functionally within the Air and Ocean Transverse division to support continuous improvement initiatives and enhance customer experience.
• Maintain detailed records and reports that provide insights into shipment status, customer feedback, and service performance metrics.

Qualifications and Skills

• Previous experience in customer service within the logistics, air, or ocean freight industry is highly valued.
• Strong organizational skills, with an ability to manage multiple priorities and ensure accuracy under tight deadlines.
• Excellent communication skills in English and Spanish, both written and verbal, to effectively liaise with diverse internal teams and clients.
• Good analytical skills to verify rates and billing details attentively and suggest improvements when needed.
• Proficiency in digital tools, such as MS Office and logistics management software, to handle tracking, reporting, and correspondence.
• Ability to work collaboratively in a dynamic team environment that values innovation, inclusivity, and continuous learning.

What We Offer

CEVA A&O Mexico is committed to fostering an inclusive workplace where people from all backgrounds feel valued and empowered to contribute their best. You will be part of a global leader in supply chain solutions, gaining exposure to complex logistical operations and opportunities for professional development. Our culture prioritizes teamwork, integrity, and a customer-centric approach, making this a rewarding and engaging career path.

If you are passionate about delivering outstanding customer service and ensuring operational excellence in logistics, we encourage you to apply and become a part of our dedicated team in Mexico City.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. 

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.