Warehouse Customer Service

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Key Accountabilities

1    Contact with supplier, and other related partner company.
2    Contact & communication with client
3    Reporting and communication with CEVA internal stakeholders & senior management  
4    Daily data input and WMS data maintenance.
5    Prepare daily and monthly reports, billing to client
6    Closely work with the operation team 
7    Answer customer's inquiries.
8    Provide professional service to client.
9    Other tasks assigned by Supervisor/Manager
10    Managing client communication, handling both positive feedback and negative complaint 
11    Manage variability of workload during non-peak and peak seasons 
12    Personal time management to ensure daily tasks are completed on time 
13    Control the cost 
14    Get the order list from client and prepare order picking and packing document to operation department accordingly
15    Daily work output report
16    Coordinate and follow-up communication on the freight/transportation arrangement and customs document
17    Create job file in finance system

Knowledge, Experience & Skills

• College degree or above
• Skilled in MS office
• Good communicational skill and English
• One year experience in 3PL
• Hard working and cooperative
• Skilled at Warehouse Management System (WMS)
• Managing client communication, handling both positive feedback and negative complaint
• Sensitive for the figures
• Familiar with excel and word
• Use English to write email
• Manage variability of workload during non-peak and peak seasons
• Personal time management to ensure daily tasks are completed on time
• Control the cost

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.