Customer Service Specialist - Ocean Operations

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

WHAT ARE YOU GOING TO DO?

• Act as the first point of contact for allocated customers / manage ad hoc & on demand engagement
• Proactively inform customer on shipment status and exceptions
• Handle customer requests with regards to various topics (engage with additional stakeholders where required)
• Implement new customers, products, lines, services based on Ocean Product
• Co-create and update (together with Business Development) SOP documentation required to secure effective Operations services
• Accept and process customer orders in CEVA systems
• Pass on leads to Business Development team (new lanes / business opportunities, etc.)
• Handle customer inquiries, quotations and cooperation with Pricing and Business Development team, local RFQ – farming
• Contact with other stations and forwarding required instructions
• Take and handle any customer complains, solve customer complains or assign tasks to other functions
• Report to customer accordingly to customer requirements

WHAT ARE WE LOOKING FOR?

• Minimum 2 years’ experience in ocean transportation operations
• Ability to coordinate, plan and monitor ocean projects at national and international level
• Ability to build long term relations with customers
• Strong background in process design and execution
• Strong organizational and time management skills
• Going extra mile in understanding and meeting customer needs and expectations

WHAT DO WE HAVE TO OFFER?

• Interesting, independent job in global organization with multiple development opportunities,
• Friendly work atmosphere & market competitive package

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

#DareToGrow 

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. 

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.