IT Field Support Professional - Canada

CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation. 
 
At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness, Imagination, Exemplary and Excellence. With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment.

Summary:  Work under the direction of the IS&S Infrastructure Manager to provide 2nd-line and 3rd-line IS&S technical skills and support to both the internal and external customer areas for all IS&S equipment, systems and applications at site. Models and acts in accordance with our guiding principles and core values.

Typical Responsibilities:

• Provide 2nd-line and 3rd-line support to CEVA Logistics IS&S users.
• Support business projects and changes at sites as required and instructed.
• Progress and resolve assigned support tasks and inquiries to ensure completion, meeting required service levels.
• Ensure that all departmental procedures and standards are adhered to in pursuit of operational support duties.
• Ensure all documentation, databases and records relevant to the role are maintained and updated correctly.
• Maintain a good working knowledge of current IS&S technologies, Policies and Procedures, where relevant.
• Understand and comply with all relevant company rules, agreements, policies, notices and quality procedures.
• Responsible for maintaining and complying with Health & Safety standards, minimizing risks to themselves and others.
• Perform in a professional and responsible manner and promote a good and proper image of the company at all times.
• Help support the implementation of Global and alignment initiatives.
• Ensure good working relationships are maintained at all times.
• Make efficient use of company equipment and resources while fulfilling the SLA requirements.

Requirements:  

• Capable of verbal and written communication in English and local languages.
• Basic knowledge of Information Security. Basic understanding of IP protocols. Basic technical writing skills.
• Good Microsoft Office skills, including Excel, Word and Outlook.
• Basic work stream management skills and experience (able to plan and organize various parties to achieve the required outcome on time and within budget).
• Strong interpersonal, communication and client-facing skills. Time management skills.
• Ability to manage time and resource efficiently and effectively.
• Ability to handle difficult colleagues, or those with minimal computer skills in a calm and professional manner.
• Ability to manage multiple and sometimes conflicting requests in a professional and efficient manner.

Minimum:

• Must satisfy local in country educational and professional certifications.
• Minimum of 2 years experience in working with computers and related equipment.
• Extensive experience and knowledge of the Windows family of operating systems.
• General awareness of IT Networks.
• Developed diagnostic and analytical skills.

Preferred:

• At least 1 computing-related qualification.
• Minimum of 5 years experience in upgrading or replacing PC components.
• Minimum of 2 years experience in a field-based role.
• Excellent diagnostic and analytical skills.
• Understanding of Active Directory and Group Policies.
• Good working knowledge of Microsoft Visio.

At CEVA we are committed to creating a safe and healthy work environment.
 
We offer: 

• A Competitive Compensation PackageComprehensive Health & Dental Benefits
• Professional Development Opportunities
• Continuing Education

 
CEVA is an equal opportunity employer who agrees not to discriminate against any employee or job applicant and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.
 
We thank all candidates for applying, however, only successful candidates will be contacted for an interview.