Senior Operations Manager

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

Our team based in Northampton, who provide essential distribution services within the healthcare sector for both hospital and patient-at-home care from our central NDC, have an exciting opportunity for a dynamic and practiced Senior Operations Manager. 

This pivotal role will see you leading a transport operation with dedicated temperature-controlled fleet where you will implement operational and customer service best practice. 

WHAT ARE YOU GOING TO DO?

Reporting into the General Manager, you will lead a team of four direct reports, circa 100 indirect reports, plus agency resource during peak periods, therefore you must be comfortable working within a high volume and change environment. You will take full responsibility for developing the team, ensuring colleagues are engaged, motivated, and fully trained to meet operational targets and demand. You will work with your management team to embed training and succession plans and ensure absence, sickness and holiday cover is managed efficiently so not to affect operational SLA or KPI activities.

 
You will manage day-to-day operational performance, health and safety, quality and service delivery targets ensuring all are achieved in line with customer requirements, reporting on successes, and investigating and embedded remedial actions where required. You will contribute to financial and operational targets, collaborating with wider departments ensuring client requests and requirements are met and exceeded.

This role requires you to have strong leadership and stakeholder management skills where you will regularly attend customer and client meetings reporting on operational activities, addressing concerns, and implementing corrective solutions. You will also take an active approach to site-based projects with a view to improving and implementing operational efficiencies and effectiveness whilst driving best practice approaches. 

WHAT ARE WE LOOKING FOR? 

To be successful in your application you will be a strong operations manager, experienced in leading and developing a team of transport professionals and drivers, ideally within a healthcare or temperature-controlled transport environment. You will possess excellent leadership skills, with demonstrable experience of driving innovation, change, and continuous improvement initiatives. With a strong customer focus you will be capable of building credible internal and external relationships, confident in challenging the status quo and skilled at managing complex matters, practiced at implementing corrective actions.   

It goes without saying that you will be a natural communicator and presenter confident in showcasing operational successes and change initiatives to both internal and external stakeholder groups. This role requires an individual who is resilient with natural problem solving, decision making and influencing skills.  

Desirable skills and certifications: (not essential) 

• Six Sigma Certified
• Project Management  
• Budget or P&L Management 

We are looking for an individual who can take a flexible approach to working location, while your main site will be in Northampton there may be occasions where you will be required to travel to our out base operation in Leeds, therefore a full clean UK driving license will be required.  

WHAT DO WE HAVE TO OFFER? 

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career. 

CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates  in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for  every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status.
Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland. IND1