Penang, MY

Senior Operations Coordinator

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

2. Job Description:

At CEVA Lead Logistics (CLL), we are providing customers with outstanding Visibility and Control across their entire Supply Chain. Our operations teams located across the globe in our Control Towers provide services around Supplier and Order Management, Transport Planning and Monitoring, as well as managing performance and freight cost.

Based in one of CLL’s regional Control Towers and reporting to the CLL Control Tower Operations Supervisor or Operations Manager, this role oversees daily operations within the control tower to ensure on time delivery and timely follow ups with suppliers and other stakeholders. This includes shipment booking, event (milestone) management, as well as timely escalation of issues.

This role ensures operational services are executed in an effective and efficient manner across several transport service providers and different modes of transport, while maintaining a high level of quality and meeting performance and cost targets.

3: Key Accountabilities:

Day to day Operations:

First point of contact for customers, carriers, suppliers and other supply chain stakeholders during day-to-day business
Handle customer’s orders including related documentation, and transport booking with carriers according to specified routing and service level
Monitor transport execution to ensure adherence of all supply chain stakeholders to established work standards and work instructions

Request and Incident Management:

Handling of customer requests and supply chain incidents / disruptions
Inform / Highlight issues to supervisors and relevant supply chain stakeholders in a timely manner as they arise

Visibility and Event Management:

Ensure tracking event updates (milestones) are provided on time and correctly by suppliers and carriers
Follow up on missing events and investigate data inconsistencies

Support reporting and performance measurement:

Provide input to Supervisors in the preparation of reporting, monthly reviews and quarterly business reviews
Support analysis of standard KPIs and reports and identify / suggest areas for improvement

Supplier Management:

Support the on-boarding of new suppliers to ensure successful origin global order, event and SOP compliance.

Process Governance:

Act in accordance with all relevant CLL SOP, Work Instructions and job specific procedures
Support implementation of changes to processes or policies as determined by the process owners

Senior Operations Coordinator - all of the above, in addition:

Act as back up for Supervisors in case of absence
On-board, train and accompany new staff during their onboarding period Supporting Supervisors in work instructions updates/ revisions and best practice feedback
Ongoing on-boarding and training of suppliers on SOP and systems usage

4: Education, Experience & Training

	Essential	Desirable
Education & Qualifications	Equivalent of a Diploma in Logistics, 3PL, Transportation or Supply Chain Management, related field or comparable work experience	Diploma in in business administration or Supply Chain Management. Bachelor’s degree in International Trade, Logistics or Commerce
Work Experience	Minimum 1 year of working experience Fresh graduates with logistics or supply chain related educational background may be considered	Experience in Freight forwarding logistics and International Supply Chain Management
Specialist Knowledge & Skills	Strong computer skills and good working knowledge of Microsoft Office General understanding of Supply Chain Management concepts and logistics processes	Advanced knowledge of MS office products, Excel, PPT & Word Knowledge of transportation/warehouse management systems
Interpersonal & Communication Skills	Fluency in English (both written and spoken) mandatory Ability to work under pressure in a fast-paced environment Proven ability to get things done and a team player Highly dependable and reliable in ensuring priorities are met effectively, good time management skills Customer service oriented Willingness to occasionally support work schedules outside of standard business hours (evenings / weekends), e.g., in case of urgent or emergency shipment	Multilingual candidates a plus

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.