Documentation Officer

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

As part of its growth and development, CMA CGM Belgium is looking for a Documentation Officer to join its Import team within the Customer Care department.

ABOUT THE ROLE

The main mission for the Documentation Officer is to ensure timely local and international local customs declaration, and complete all documentation transactions not transferred to GBS while complying to legal and Group standard with the aim of continuously achieving customer satisfaction.

More specifically,

• Local customs declaration (if not transferrable to GBS)
• Documentation preparation prior vessel arrival (such as notice of arrival, customs manifest...)
• Follow up of all local customs regulations and formalities, including prevention and investigation of customs penalties
• Check and Manage missing/incorrect Cargo-In-Transit updates
• Coordination with GBS and other internal stakeholders in order to complete documentation queries

We are looking for individuals that have:

• Experience within similar roles within Customer Service / Customer Care
• Great communication skills 
• Customer service / user support 
• Document management and archiving 
• Containers administrative management 
• Customer invoicing 
• Knowledge of legal and / or regulatory frame
• Knowledge of port / country regulations 
• Risk management knowledge 
• Incoterms knowledge
• Software / IT Application

Screening is a standard part of our internal application process, by applying to this vacancy you acknowledge having taken note of this policy.

As part of our Employee Experience offering, CMA CGM Belgium offers a number of perks including:

• Group insurance for pension, life and invalidity
• Ambulatory medical insurance and dental plan
• Annual performance bonus subject to personal and company performance
• Hospitalization insurance; free for employees, partner and children
• Possibility to make use of bicyle leasing
• Access to 3000+ learning resources and courses

Come and find your better way with us!

Applying for this role is only possible in case you are a Belgium residents therefor living and working in Belgium. Or in the case you have a valid working permit for Belgium.

CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees. 

Our long-held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer's values and enhances employee engagement.

Join us and discover a world of opportunities.

:: Acquisition in response to the vacancy is not deemed desirable ::